AM Home Delivery & Trucking CoReviews of amtrucking.com

This company has 68 complaints at the Better Business Bureau unresolved . This trucking/installation company has told me I met all requirements of my property damage claim. They called me and asked me to send more water pictures and I did. I was told by Lauren Mitchell I would get a call or email by the next day. That was 5 weeks ago. I can get no response whatsoever and will be filing this with the BBB. If you are working with a company that wants to set up AM Delivery ask for a different company . This company sent installers who speak no English- who laughed at me when I asked if they were going to clean up their trash.They did a terribly sloppy install for my refrigerator that ended up flooding my kitchen and ruining a cabinet. Does not abide by their own claim guidelines. Save yourself the headache. I wish I could submit photos of how ridiculous the install was the created my water damage issue.

I had a great experience! As soon as my shipment arrived at the final terminal, my delivery was scheduled for the very next day and arrived within the time frame they provided. The team was great, professional, and very fast. Everything went smoothly from start to finish, and I really appreciated how efficiently they handled the delivery. I’m very happy with my experience and would definitely recommend them!

David & John were very professional and ensured the delivery was done correctly. They knew I had a previous engagement and did everything they could to ensure I was able to make my commitment.

They barely spoke English, which is a problem for me when I'm tryig to communicate to not destroy my brand new red oak floor. They handtrucked the giant ass fridge in on the handtruck wheels with no protection under it, so watch out, I was OK and lucky end of day. When you deliver to high end property, you have to understand these 1st world problems, sorry call is racist or whatever woke nonsesne, but that's a fact with $5K+ appliances and just way it is. As mentioned by others here, they don't take the trash, they will leave it if you don't force them to take it. AJ Madison claims that is so that you can do returns if needed b/c entire package is required, but Lowes, etc. in past never left that mess. Not ideal.

What a rude and inflexible team at AM Trucking. Dispatchers and drivers were rude and inflexible. Never got the promised 1 hr courtesty call and then driver called from driveway and was told to leave after 10 min. I deal with ArcBest and ACME all the time and have never been treated like this. My Order was from ShopAppliances.com and I waited over a month for a 10 min. window. Absolute JOKE of a company!

Buyer Beware — Extremely Disappointing Experience with AJ Madison Ordering a major appliance online requires trust. You expect the product to arrive on time, undamaged, and with the retailer standing behind the purchase if something goes wrong. Unfortunately, our experience with AJ Madison was extremely disappointing. The customer service representatives we dealt with were polite and friendly, but the actual experience was a different story. We purchased a refrigerator from AJ Madison because the price was reasonable and, more importantly, the estimated delivery timeframe was significantly better than competing retailers. Delivery was outsourced to AM Trucking/AM Home Delivery, and scheduling quickly became a nightmare. Our refrigerator apparently sat at the delivery company’s facility for approximately a week, yet we were given a delivery date another week out that did not work with our schedule. We were repeatedly told there was no flexibility because deliveries were determined by a geographic scheduling system and that our area was serviced only once a week. Over several days, we made approximately 7–10 calls to AM Home Delivery and a similar number to AJ Madison trying to find a workable solution. Eventually, we were notified the day before delivery that the refrigerator would arrive the following day, forcing us to rearrange our schedule. Then things got worse. We paid for white-glove delivery because the refrigerator was going into an area that had just been completely renovated with brand-new cabinets and flooring. The delivery crew installed the refrigerator, attached the handles, and left. After they departed, we discovered that the refrigerator was scratched near the handle area and our brand-new flooring had also been damaged. I immediately contacted AJ Madison. I was initially told that the damaged refrigerator door would be replaced. I provided photographs as requested. I was also directed to file a separate property-damage claim with AM Home Delivery/AM Trucking. That claim process has been extraordinarily burdensome, requiring detailed measurements, photographs/video, and a notarized chronological statement, all within 24 hours. We were then told not to expect a response for approximately 30 days while the claim was reviewed. And despite initially telling us the refrigerator door would be replaced, AJ Madison later offered a touch-up kit and $200 instead. We purchased a new refrigerator. We did not purchase a damaged appliance that needed to be touched up. This experience has cost us an enormous amount of time and frustration, and the matter remains unresolved. Afterward, I researched AM Trucking/AM Home Delivery and found numerous negative consumer reviews and a reported “F” BBB rating at the time I looked. Had I done that research beforehand, I would have seriously reconsidered this purchase. My advice to other consumers: do your homework. Before ordering a major appliance from AJ Madison, find out exactly who will deliver it, research that company, and understand who is responsible if the appliance or your home is damaged. The friendly customer service representatives were not the problem. The problem was the overall process, lack of flexibility, damaged appliance, damage to our newly renovated home, and the difficulty obtaining a satisfactory resolution. Based on our experience, we would not purchase another major appliance from AJ Madison. If you’re considering ordering from them, think twice—and research the delivery company before you place the order.

I have been trying to get my table delivered for a month. I keep getting “tentative dates” and being told that geographically they have no one going to my area. I will cancel my Amazon table. I don’t need a month worth of extra headaches and things to do.

Stay away from this company! No question that AM Home Delivery is the worst company I have ever worked with! I would rate them a zero if I could. From the outset, there were so many order problems and delivery issues which continued for weeks. The problem began with an order mixup between me and another individual in another state slated to receive a similar item. Once the order mixup was resolved, the delivery problems began with three promised delivery dates, all of which ended up being false. Each time I was told of a delivery date, I rearranged my schedule and changed appointment times in an attempt to accommodate each of those delivery dates only to have them fail to come to fruition. My item sat in the delivery warehouse for over 3 weeks before I finally got a legitimate scheduled delivery confirmation and receipt of my item. If you ever purchase an item from a company who contracts with AM Home Delivery, I am convinced your odds of problems with delivery are high.