AM Home Delivery & Trucking CoReviews of amtrucking.com

I had to deal with this delivery service only because it is the one that AJ Madison uses. Waited six weeks for AM Home delivery service to deliver a washer. Their excuse? They themselves had to wait for a delivery! When they finally brought up my washer, they said they could not install it because my valves were too old. I then had to contact a plumber to do the job. When this was accomplished, I could not call them because the voicemail box was full for the two numbers they gave me. Of course, AJ Madison would not help. After one week I was finally able to locate another number. I had to wait a few more days and pay an additional $150 for the delivery guys to come again (Fernando & Anderson were nice, but barely spoke English, which made communication about the valves or the date of their return excruciatingly hard).

Cannot emphasize how bad this company is. I ordered an item 5-6 weeks ago, still waiting for the delivery. Multiple phone calls without any solution. Drivers that cancel because they are ''tired''. Terrible customer service, not even being able to be transferred to their manager. I do not recommend buying anything from a company that works with them

They do not communicate with me. They do not set times for delivery and just expect me to stay at home all day. They move the delivery date around without communicating. I had to call 4 separate times due to the lack of communication. They are miserable. If a company contracts with them, use a different company if you ever want your item delivered.

DO NOT HIRE AM HOME DELIVERY AND TRUCKING. AJ Madison hired this company to deliver and install my new 48" Dacor refrigerator, and it was an absolute nightmare. They left after completing only about 25% of the job and completely vanished. They never came back to finish the installation. I have called them multiple times since, and they still have not called me back. To make matters worse, they left the front door to my house wide open, which is a massive safety and security violation. They also dumped all the installation trash and packaging thrown all over my driveway like it was a landfill. I ended up having to pay a separate company out of my own pocket to come and finish the installation they abandoned. I am demanding a full refund for this disastrous service. They are unprofessional, lazy, and a complete liability. Save yourself the stress and avoid AM Home Delivery at all costs!

I placed my order on Aug 27th and things moved smoothly. When I would go to check on my tracking status it would be 2-3 days apart which made sense. I will say it sat at the terminal for about 8-9 days but I didn’t mind because it still put my order in the expected delivery window. It said my bed frame (which i ordered through AFA Stores) was expected to be delivered on September 10-16th. I decided to check the reviews of the delivery company (AM Home Delivery) while it sat in the terminal and oh my gosh. I thought I made a detrimental mistake… the reviews were awful. I literally started to freak out and debated cancelling my order altogether with what I read. I started to actually panic that I may not get my bed frame because some of the reviews stated that they had to cancel their order. I called AM Home Delivery and the woman i spoke to was very nice. Im sure I annoyed her with my calls, but with the reviews i read- I thought I was dealing with a horror show of a delivery service, so i wanted to stay on top of things. I called her first on September 10th and she told me they were working on a route to my area and scheduling a driver. She confirmed all my information. I called her every day through my delivery window because I was so worried with the reviews. I was never put on hold and she was so kind and made sure to let me know they have all my information and will call me soon. She did not lie! About 30 minutes after my last phone call with her i got an automated phone call scheduling my delivery! Now- it was due September 10-16 but it arrived on September 18th which worked best for me anyways since it was my scheduled off day. So no problem there! The delivery drivers called me and kept me updated on their arrival and the bed frame was delivered in the time frame they gave me! They were so sweet and kind and even helped me and my fiancé get it up to our apartment! I honestly think it depends on your location and the drivers who pick it up from the terminal. Because my experience was FAR from any terrible review I read and im happy with that!

I received a call the wknd before delivery and was told delivery would be between Tues and Thurs of the coming week. I asked several times to be sure it would definitely be between those days and was told yes. I was told they didn’t know which day, but it would be between Tues and Thurs. This was important as I needed to travel for a family funeral that weekend. As I was assured of the days, I made plans to drive on Friday. On Weds I got a text that delivery was scheduled for Fri. afternoon. I immediately called and spoke to what sounded like the same woman who said oh, well that was just an estimate. I explained that I had verified repeatedly and why it mattered. She said oh well I’ll cancel and they’ll reschedule. No I said, I am leaving on a longer trip next week. The schedule can’t be changed she said. I asked for a manager to call me. I was told one would call before the end of the day. At 4:40 that afternoon I called again as I had heard from no one. I spoke to a gentleman who said I see the note for a mgr to call but there’s no update. I scrambled and made arrangements for my sister to accept delivery. Not only did your company fail to honor their commitment, but I didn’t even receive the courtesy of return phone call. To add insult to injury, after I arranged for my sister and brother-in-law to be here when the stove was delivered, we returned from the out of state funeral to find that the delivery crew had left the carton/packing pallet in the middle of our driveway. Who does that?

If I could rate 0 stars I would. I’m having a terrible experience with this trucking company. They been telling me for the last week my furniture is going to get delivered when it never has. Now on my delivery day, they gave me a window frame of 12:30, called me at 11:00 and then told me they were 5 minutes away. I then left work so I can let them into my building to then be told they are not coming anymore. They now are wanting me to pay a re-delivery fee due to them leaving. They are very unhelpful and a terrible business. I do not recommend ordering anything that uses this trucking company. Why give a time frame if it’s incorrect and then leave when I’m expecting to be called around that time and it’s earlier? Now it’s my fault that they messed up and won’t deliver my stuff.

Extremely Disappointing and Unreliable This company promised delivery on a specific day within a four‑hour timeframe, so I rearranged my schedule and took the entire day off to be home. They repeatedly reminded me that if I wasn’t present, I would be charged for redelivery — yet on the morning of the delivery, they suddenly sent a message claiming an “emergency” and postponed the delivery to the next day. I immediately called to explain that I had already taken the day off and could not take another one. I asked for an exact delivery time for the following day, and was told that their system doesn’t allow that — they could only provide another four‑hour window, as if my time and lost work were irrelevant. I lost a full day of work because they failed to honor their own commitments, and they refused to acknowledge or take responsibility for the inconvenience they caused. Completely unreliable and absolutely not customer‑focused.