America's Best Contacts & EyeglassesReviews of americasbest.com

This was my 2nd year and experience receiving eye care from America's Best. I've worn contacts for about 50yrs and never experienced such unprofessional customer service and rude interaction from an employee, towards myself the customer. It all started when I signed the paperwork authorizing treatment a month ago. I specifically asked the young girl at the front desk if there was an extra charge for the contact lense exam-(3 x's). There were other employees around who heard me ask, and another woman at the front desk. Some were on there phones, or having conversations with each other. No one bothered to confirm or deny any additional charges might be added. I had a virtual exam, which I later realized wasn't as thorough as having the doctor on sight, because I had issues with blurryness with the temporary lenses. As I was checking out I'm told there's a $40 charge for the contact lense exam-when I was told 3x's there would be no charge. One of the young workers took it upon herself to take charge and address my dissatisfaction with now having to pay when I was told no charge. She was very rude and unprofessional in a number of ways with her responses to me. I had to wait a week longer for the temporary contact lenses, because they didn't have my phone number correct in the system. The girl was adamant that I put the wrong number in the system, and made rude comments to me regarding so when I picked up the samples. I called after a couple days to say I had blurryness in the one eye. I told the rude girl I wanted to see an actual doctor not virtual to resolve the issue. She gave me an appt at another store, which was available sooner than the original store. Today, a half hour before my appt, I get a call from the receptionist telling me their doctor didn't feel comfortable seeing me and the appt was being cancelled. She said it was due to the comments the rude girl put in the notes about me!! Wow!! I guess the customer is never right anymore!! Yet if it wasn't for the customer they wouldn't have a job! I filled a grievance with my ins co. and tomorrow I will be doing so with America's Best corporate office, against the rude girl, the doctor and receptionist at the other store location. Now, in order to get a correct lense reading I'll have to pay out of pocket, because some rude and unprofessional girl blackballed me with America's Best stores. I see now that they only have about a 2.5 rating for customer service satisfaction. I wish I'd looked at the before!

I had a great experience with Dr. Lin. He explained everything and made a prescription which was comfortable for my eyes. The promotions for glasses are great and the choice of frames is really good. Customer service is also good.

Went to AB in Knightdale NC had a great experience Cindy was awesome. She really took the time to explain my prescription to me. She helped me to decide whether I needed progressive or single wear glasses. I’ve been to other AB but Knightdale is by far my favorite thanks to Cindy and her exceptional customer service.

I had a 9:30 appointment and arrived at 9:15. I was taken quickly for the pretest exam. However, there was someone in front of me who presumably had the 9:15 appointment. The eye doctor did not arrive until 9:30 and spent seven minutes putting her belongings away and getting the exam room ready. At that time she took the person who was before me. It was 9:50 when I was taken for my eye exam. Spent a total of seven minutes with my appointment.

I went to the AB store in Columbia, TN. Wow! What a great experience. Thank you Destiny, jenny, and Amber for making me feel so relaxed and comfortable. The equipment was amazing. The customer service was outstanding. You know it is very true when you walk into ANY establishment the energy (good or bad) is contagious. The vibrations and frequency were superb! Can't wait to pick up MY Personal Glasses! Thank you America's Best, Tammy M.

Americas best is NOT from America! Its cheap China crap so they are lying to you! Glasses fall apart! Customer service sucks!

I paid cash for the exam & glasses then they submitted a claim to my Insurance company, knowing that I already paid them for the exam and glasses.... I believe that's called insurance fraud. Now for the past 6 months my insurance keeps sending me letters that they want ME to pay back the money that they paid America's Best (AB) for the claims! The fault for this mess falls on both the employees at America's Best in Pleasant Hills, Pa and Aetna Ins. AB shouldn't have made a claim for the service I already paid them for on the day I got the exam!

The eye test was done via telemed type system and felt rushed and minimal. Tried to upsell lots of unneeded options for reading glasses. When picked up serviced was rushed. Put the glasses on and sservice person simply said "There you go." No checking for proper fit or for accuracy of perscription (they are not right). The glass are not comfortable on my nose and do not help with reading. Paid over 100 dollars out of pocket and get better results with "dollar store" readers for $1.25. Never go there