America's Best Contacts & EyeglassesReviews of americasbest.com

This review is for the America Best in Cleburne only. I have been a customer for about 20 years. Customer service was awful until I went to the Cleburne office. From the time you walk in you are treaded well and not being ignored like in other Anericas best. For the first time I was given a personal opinion and explanation with no pressure. I can recommend and staff member in the Cleburne Texas office

My family and I have been loyal customers of America's Best Contacts & Eyeglasses on Westheimer and Dairy Ashford area for over 10 years. My family trusted them, including my late father who also got his glasses from there. However, my experience over the past two years has been deeply disappointing. I received incorrect prescription glasses repeatedly, and what struck me most was the utter lack of accountability or empathy. Despite my loyalty, there was no apology or acknowledgement of the mistake from anyone in the store. It felt as though it was just another transaction, a piece of furniture in a business that has forgotten the value of its customers. After almost about a month, I finally received a voicemail suggesting I come in for a refund, but it felt hollow- like a mere formality rather than a genuine effort to make things right. This experience has left me feeling disheartened and unappreciated. It's a stark reminder that those who contribute to a business's success can often be overlooked and treated poorly. If I could give a 0-star rating, I would. For anyone considering this store, I urge you to be cautious and fully understand your rights as a consumer. You deserve to be treated with respect and care, something that seems to be lacking here.

After waiting almost 2 weeks I get my glasses home and they're supposed to turn to sunglasses when you go outside they don't so I don't know what I got from them. This is the Bethlehem Georgia location

If I can give a zero review I would, do not waste your time buying frames at Americas Best. The quality of the frames are awful, the lenses got scratched less than 3 months. I kept them in the case, used the provided cloth and they still got scratched. My husband bought his from $39 glasses.com and throws them, uses his shirt to clean them and they are like new. Zero scratches. And yes I have the anti scratch coating on my AB glasses as does my husband from $39glasses. This happened even paying extra for the scratch resistant. I went over to complain to the store no help at all. They finally agreed to replace my lenses with my warranty only. I went in again because the leg of the frame came off due to the screw backing out. This happened multiple times. And the only thing they did was give me a document to a third party company called Fast fix a coupon they keep behind the desk. The irony is that my husbands glasses came with the repair tool to fix the frame screws yet he does not need it. Lucky for me I was able to use the $39 glasses tool to fix the America Best frame. this must happen a lot. AB has NOW sent me a notice after the fact saying there was an error in the insurance claim and they want more money. This is absurd. Shop $39 glasses. My husband has used them 7-8 times and the one time he had an issue (a finger print between the lens and the protective coating) all they asked for was a picture showing the PRINT. He do and they made him brand new glasses and sent them. And…he got to keep the ones with the print. Best back up glasses ever AND the best service. Stay away

This is my second visit to America's. Best. The first time was not a good experience and this one has not been a good experience either and I will not be going back. They put me on hold for 10 minutes. Never came back. I called him again the next day. They put me on hold for almost 4 minutes before they finally answered the phone. Customer service is terrible.

Awesome service w/ Maddie and Rion. Have visited four times, and each time, I've have been met with professionalism and a smile. The prices are reasonable and their selection is vast. I highly recommend them, and seek out Maddie!! She's a stud(ette)!

Store #5704 is horrible!! Do not go to this store! I spent money on my exam and then on an additional contact exam. Then because they had no trials I purchased 2 boxes of contacts that I always used and when they did not work they did nothing. Told me I needed a new exam and they would credit me any money. In today's work $200 is a lot for my family.

Have very nice frames, but the prescriptions are not filled right. Can go blind in their glasses.