America's Best Contacts & EyeglassesReviews of americasbest.com

The office staff was courteous and very friendly. Customer interaction I would give a 5 star rating. It’s only after you leave the store that the trouble starts. Texts to come get glasses only to find out they are not your glasses. Somehow they lost them and will have to reorder. But they lead you along by “yours should be here this afternoon” and it takes 2 more trips to get the truth, and we don’t live in the city where the office is at. Most of all it’s my 2nd visit to this place and it must be a common thing because the exact thing happened my 1st visit.

I had an eye appointment at 5:30pm on the 28th. During a thunderstorm I call to possibly cancel. Stated that if I wasn't there by 5:30 my appointment can be canceled. At 5:15pm I received notification my appointment was canceled, mind you I was literally 3 minutes away from them. When I called them back I was told "unfortunately the Dr doesn't have time to prepare" excuse me! But my appointment was at 5:30pm. How can that be. I will never go back to America Best again. This not how you treat a someone.

Purchase glasses in December 2025 for $600. Eight months later, I noticed the metal frame is discolored and they are not under warranty. I have been wearing glasses for decades and any other place I bought glasses The frames and lenses were guaranteed for one year without buying extra coverage. I do not recommend Americas Best eyeglasses. I wish I could add a picture but I don’t see where that’s possible on this website.

Great Customer Service especially store associate Ms Carla answers all my questions and even gave great advice on which glasses I should get Thanks❤️

This company left me on hold for a long time and then hung up on me.

I had my eye exam over 4 weeks ago. I brought in my eyeglass frames from a previous prescription there over 2 years prior that I never wore for the prescription was off. 2 weeks after exam and prescription for new glasses, I received a text the glasses were ready. When I went into the store and put them on the left prescription side was way off and the associate there confirmed that then said she will send them in for correction. It’s now been over 4 weeks since first exam and prescription and still no glasses. I will never return to this business again for I have had 2 mishandled prescriptions in over 2 years time and I will seek another optometrist. Sad thing is that I am only allowed a certain amount of money per year on my Medicare plan for eye exams and glasses which I had to pay an additional out of pocket funds to fulfill this order. So far this order is yet to be completed and no eyeglasses 🤨🤬

Do not go and get anything done at this place in Sherman Texas they will rip you off. They do not tell you the fees they do not follow through with what they say on the front of the building and over the phone do not I repeat do not go there.

Don’t go to americas best they are not what they say script changed same day as orders new glasses and would not up date my new script last pair glasses I will ever purchase with this rip off company