America's Best Contacts & EyeglassesReviews of americasbest.com

I went to the Butler office and my experience was great! Got taken back on time and Will who was working there was awesome!! Helped me pick out frames and did my check out!!! He was super nice and I will go back!!! Sincerely Emerald

General manager in Ledgewood-NJ America,s best is rude and very unprofessional, not polite and disrespectful. There was only one customer at the store and another associate was attending her, but the manager said there were two customers in front of me. I didn’t see nobody. Store was empty, only associates talking to each other. The manager untreated me and they didn’t adjust my glasses. I paid U$600.00 cash and nobody adjusted them. I also had to return working and I couldn’t wait for so long and I explained that. Manager was yelling at me in front of associates and customer.

Please 🙏🏾 avoid the Pearland location, the STAFF is VERY INCONSIDERATE... they lie..the eye exam was less then 3min.. soon as I sat down.. the so called eye dr. Performed the exam so quick it was unbelievable. They don't help fit you for the right or appropriate frames for you. Then I went back in less then 90 days.. because the prescription is either to strong or not strong enough.. they gave me the run around about a 30 window.. and they didn't even attempt to hear my concerns. They're very smug and totally unprofessional... please 🙏🏾 close this location. Don't ever go there. It was in June I don't remember exact date... it's in the logs. Also, the day that I went back which was 09/04/26.. I explained everything to them... I told her the location I wanted to go to... she still booked another location.. I discovered that when I went to the actual location I told her to book.. they had no appointment for me but another location was booked for.. I refused to go there.. The location were I'm at today on Kirby in htwn is no comparison regarding the level of care kindness and professionalism. Thank you Dr. K.Riaz and Staff.

Very disappointing experience with America's Best Contacts and Eyeglasses. The service was extremely slow. We waited over half an hour just for the eye exam. After that, the representative spent another 1.5!! hours trying to submit an order for what should have been a simple pair of prescription sunglasses. The price also changed dramatically—from $250 to $59—which was confusing and raised concerns about whether the order was entered correctly. Unfortunately, when we received the sunglasses, they were made as BIFOCAL prescription sunglasses, which was not what we ordered. Overall, the long wait, extremely slow unprofessional ordering process, confusing price change, and incorrect prescription made this a very frustrating experience. We expected much better service and accuracy.

These are the worse glasses I have ever had in my life. I have bifocals and they are up way to high, if I don't look straight ahead it is all fuzzy. I can't look to my side because all fuzzy I spend 90% of my time just trying to look clearly out of my glasses. Either the ones working there or the company are just no good and don't know their job.

I went to Americas Best for eye exam and new glasses. When I picked them up the fames felt crooked. They adjusted them and off I went. Shortly after having them I noticed spots and blotches on the lens. I went back and they said that they were scratched and the coating was coming off. They replaced them and when I went to pick them up I asked them how to clean the lenses. They told me and I didn’t as they instructed. I got scratches again and after 3 months they weren’t going to do anything about them. The person I talked with said that she needed to get the bosses approval. She returned from her boss who said that they were not going to do anything to fix the problem. I wouldn’t recommend this company to anyone. It’s a waste of money and time that a company has such a terrible product that they only guarantee it for 30 days. I guess in today’s times you get what you pay for, I used my insurance and who knows what they actually charged for one pair of glasses that are worthless and damaging your eyes after 30 days. I will be posting reviews on every social media and filing a complaint with the Better Business Bureau. Companies like this should be ashamed and banned from doing business with consumers and taking advantage of them.

I brought 4 pairs none fit comfortably or correctly.Have went back several times to get them fitted They all slide down my face and one pair hurts my nose .VERY DISAPPOINTED ☹️!

My experience with this location has been highly disappointing and frustrating. I've had the run around from the start and now it seems there are fruadulent charges billed to my insurance. I would like to forewarn anyone who may have Florida State Employee benefits to avoid this location. I visited this location initially back in June 2026 for an exam. Right away, I had issues with my contact prescription not being correct and had to return a total of three times. After the third time I encountered Evan, who tried aggressive upselling tactics attempting me to spend unnecessary money when I only wanted basic glasses. I didn't bother ordering contacts or glasses because America's Best staff in Leesburg seemed unclear as to how the Florida State Employee plan works and how to apply the benefits to my purchase. They were more than willing to upsell items and have me pay outrageous amounts out of pocket. Over the weekend (August 2026) I decided to go into LensCrafters and saw glasses I wanted to purchase. To my suprise, they told me that my benefit was already used by America's Best on the day I met with Evan. When I reached out to Evan to inquire about these charges, his response was that he "miscalculated the copay," and that there was an authorization on my account even though I have not ordered anything or anticipated any future orders through them. I paid a cash copay, in full on the day of the exam. If there was a miscalculation of the copay, the appropriate thing to do would be to notify the client seeing that it would be unethical to make additional charges to the insurance without giving notice. In an underhanded manner, Evan carelessly authorized additional charges I was not aware of for services and/or items I never received. I will be looking into this more with the appropriate governing body. I feel it is necessary to share what my experience has been with incompetent staff at this location, store 4190.