America's Best Contacts & EyeglassesReviews of americasbest.com

I went to the Fairfax office on Lee Highway for my annual contact check up. I have been using contacts for almost 40 years and have NEVER left without a “trial” pair. The optometrist usually fits me with a pair of contacts and has me read the chart to ensure a comfortable and mutually satisfying fit. I was told they do not have my prescription which is NOT an abnormal prescription. No stigma, both eyes are the same. I paid $119 and walked out with no contacts to include the trial Pair to tide me over until my contacts arrive?! Therefore I chose to take my prescription elsewhere. It was incredibly inconvenient. I think this is unacceptable!

I took my wife in this week for her eye exam and to get new contact lenses. She is already a customer of America's Best, and we can tell you that a lot has changed. The service is terrible—completely unprofessional compared to the last time we visited. It was unfriendly, and when they handed over the contact lenses, they didn't even ask her to try them on to see if they fit properly—something they *did* do during our last visit. Finally, they didn't offer any special deals or promotions. I regret going back. If I could give zero stars, I would. Do not go to the Dearborn store; I do not recommend it.

Ms. Kelly was awesome! My Dad broke the side arm on his glasses (15 yrs old) and Kelly was able to find the correct replacement and fix the glasses in an hour!!! So grateful. Everyone was so helpful and nice.

Arrived at 5:52 for my 5:50 appointment, as was told I would have to reschedule because the doctor had left.

Ordered contacts online (as I've done for years). Was alerted at the time or ordering that I needed an exam. I was offered an online exam at the time I ordered my contacts. I took the online exam offered by America's Best and received a receipt as well as a prescription the same day as I ordered the contacts. 2 days later I received an email that I had not completed the exam. I contacted the online customer service and ended up having to forward them the email of the prescription they gave me so it could be attached to my order. After 3 more days, I received another email stating that I needed to complete the online exam. I called customer service again and was informed my prescription was not attached, again, I forwarded the prescription. At this point I requested a supervisor to speak to. I was told I would be contacted within 24-48 hours. 50 hours later, after no contact, I called again. This was 10 days after placing, and paying for my order (yes, they charged my card the day I ordered) I spoke to a supervisor who informed me that even though they could see when and how I received my exam and prescription (through their website), the only thing they could do would be to cancel my original order, have me wait 3-5 business days to receive my money back and then replace the order. This was the only resolution I was offered, I did ask multiple times for someone to just "push a button" and send me the contacts I already paid for since this was all caused by a glitch in their system. An excuse I was given is that their website and system had been not updating properly. I ended up cancelling my order, I will not give America's Best any more of my money, ever! I have been a customer with them since the 90's, this did not matter. I have had great in office experiences in the past but due to this online BS, I will never go back!

Had a horrible experience at AB in Charleston so this year I decided to give the Spartanburg office a try. The Customer Service SUCKS.The Optometrist was great but I will never go back to deal with their crappy Customer Service again. If you ask a question it is because you are needing understanding not questioned back and told you’re not understood. If I understand I won’t have a question to call with. I’ll pay extra for service elsewhere to keep from dealing with the disrespect.

They canceled my appointment as I was standing in their lobby. My phone received an alert as I walked in the door, and I questioned the desk as to why I was receiving an alert that my appointment was canceled. It was 430 on the dot and she said that there would be no grace period, and they refused to see us.

Service is horrible, no communication! Long hold waits they deny my contacts with other pharmacies cause I don't want them!