America's Best Contacts & EyeglassesReviews of americasbest.com

Jacksonville, FL. Stay Away! I’m literally shaking as I write this because of how rude and disrespectful most of the staff is there. My son checked in for his 5:30 appointment at 5:32 on 5/7/2026. My son happened to be reporting for college football the next day- we were not aware he was leaving so early until 2 days prior. Cassie welcomed us and assured us my son would be seen. We discussed the situation and she was excited for him and said they will take care of him. 10-15 minutes later: enter Jerry or Jeremy - through the front door (whatever he is deciding to call himself today). He came into the store at approximately 5:50. He told my son the dr. was unable to see him as they were ‘legally bound’ to make sure the optometrist can leave by 6:00 pm, that he came in too late and someone came in earlier and they decided to see him instead. My son called me and told me a man came in from break and the situation at hand. When I called to speak to Jerry/Jeremy he kept laughing at me, saying he wasn’t on break. Found it hysterical. Said my son was too late and they couldn’t do anything because of the binding agreement with the optometrist. I said I hope that the conversation was being recorded and he laughed and said he did too. Being that my husband and I were at Wal-Mart (very close to the store - grabbing dorm room items), my husband heard him laughing at me and went over to the store. Jerry/Jeremy was unable to provide proof of their ‘legal’ obligation and smelled profusely of certain substances. I go in for the manager’s direct line and all of a sudden Jerry/Jeremy says the optometrist CAN see him, but at this point I’m beyond livid all while trying to wrap my head around get my freshman off to college with 2 days notice. We leave. We ask for the general manager’s number, Jerry/Jeremy gladly passes it on (almost as if he knows nothing will become of it). When I call, the ‘direct line’ was the store’s number and Jerry/Jeremy answered. He said, “oops, I guess he lists this as his number.” I asked for Brian Caprio to return my call, I still haven’t heard from him. I call today to speak to him- but of course he’s in a ‘meeting’ and ‘unavailable.’

I had an excellent experience at America's Best in Prosper (Gates of Prosper). I recently purchased a pair of glasses, and unfortunately after few days it got little damaged on one side due to my mishandling I expected the repair process to take several days, but the team fixed them in less than 30 minutes. A special thank you to Giti Bijari, who was incredibly helpful, professional, and caring throughout the process. She went above and beyond to make sure everything was taken care of quickly and efficiently. Outstanding customer service, friendly staff, and a commitment to customer satisfaction. I highly recommend this location to anyone looking for quality eye care and eyewear services. Thank you, GITI BIJARI , for your exceptional support!

Got an appointment fast compared to everywhere else I had called. I was mislead by the appointment setting employee told my insurance was good not out of network.Dr was professional took time to explain issues I have with my eyes gave a great referral to specialist. For a year of disposable contacts I paid about a hundred out of pocket my insurance covered two hundred which is very reasonable. Negative was months later received a bill for almost two hundred stating that they are not in network so my insurance didn't cover that amount. should of researched into it & not just believed the appointment setter. When I called to try to resolve the issue was blown off & given run around along with rude comments that I should know who is in network with my insurance. just paid the bill but they will not gee any of my business again. Seems of lately Ive had many great experiences with very caring Drs but their staff which they usually don't have much control over are horrible.Location San Antonio , Texas San Pedro location

Terrible customer service glasses don't arrive on time. Call store put o. Hold for 20 minutes. Call customer service corporate. Off shore that I can't understand. Never again

I ordered 2 pair of glasses in April and told they would be here by the 18th of May unfortunately it is now the end of May. Only one pair came the other pair is lost. Nobody from America Best has notified me that one pair is here and the other pair lost. When calling America's worst Iget the run around, different story everytime. Very dissatisfied and will NEVER use this poor inexperienced place again. Worst business ever. Didn't read the reviews but I should of, then I wouldn't of went to America's Worst also the pair that came in were not sunglasses as ordered they were eyeglasses so who knows what my eyeglasses were probably sunglasses. Complete idiots

The lady up front when you walk in ack like she don’t want to be here. Then she is real short with you. If they don’t want to be here get them out . Not nice at all to paying customers.then we wanted to look at the frame and the lady said ya need to go and sit down . Not nice . I don’t like people like that .

I had a disappointing experience at America’s Best Contacts & Eyeglasses. This was my first time needing corrective glasses, so I trusted the guidance I received during my appointment. I scheduled the visit because I was having serious eye strain from working long hours on the computer. I explained clearly that I have difficulty seeing up close and that, because of my job, I cannot constantly take glasses on and off throughout the day. The ophthalmologist was professional, attentive, and recommended progressive lenses with blue light protection and anti-reflective coating. After the exam, I was sent to choose my frames. The assistant only discussed pricing and told me the glasses would be ready in two weeks. When I returned to pick them up, I realized the lenses were not progressive lenses as discussed with the doctor. When I complained, the store manager told me that the store does not necessarily follow the doctor’s recommendations. That was extremely frustrating after spending money and waiting weeks for glasses that do not meet my needs. Unfortunately, the issue was not with the doctor, but with the store’s communication and execution. As a first-time glasses patient, I expected better guidance, better communication, and more professionalism.

4 customers in waiting lounge while staff is in back chatting and eating. Absolutely ridiculous.5/19/26@1030am Forsyth county ga