American Van LinesReviews of americanvanlines.com

on time, upfront about costs and explanations. arrived earlier than expected which was good

They tried to charge me more and ended leaving import things behind. 8 days later and still don’t know when it will be delivered and no one is returning my calls

Super easy and very professional packers

Good customer service. Tim Tamkins and Karyanne responded promptly or someone else picked up for them. My move was given to a subsidiary company, Best Moving US and they packed my things with care . The wish delivery would have been within a few days, 1-3 as I needed my furniture. Thank you.

Hard workers and very professional. I’d definitely hire them again and recommend them to anyone.

Horrible experience. Hired American Van Lines and they subbed the move out to Shield Moving & Storage: two people in a rented truck. One of the men didn’t speak a word of English and only communicated to the other in Spanish. Multiple items of furniture are damaged and parts are missing. Among many other things, the mover damaged my new French door refrigerator when trying to get it out the front door. At one point, he asked me if I wanted the house or the refrigerator. I made it very clear during the order phase that I had a large refrigerator and was never instructed to have the doors removed prior to the move. My microwave was not moved and remains at the old house. On delivery day, the mover said that he remembered it when he got to the hotel the day of the move. They pulled the veneer off of an antique secretary. If they would have just given me the piece of wood that they pulled off, I could have attempted to mend it. Instead, they said that they didn’t do it. My furniture was packed tightly and carelessly into the truck without sufficient padding between items. It’s clear to me that this carelessness caused much of the damage of my wooden furniture. Is it customary to set items on their end? Yes, I have photographs of the damage to multiple items. The refrigerator is the worst. As for me, I will never use this company again, and neither will any of my family or friends.

DO NOT USE THIS COMPANY! They just cancelled our move with less than 48 hours notice stating that their truck broke down. Rita later admitted during the call that they overbooked themselves. We should have looked at the reviews before we booked with them.

The movers were on time and took care of my item.