American Van LinesReviews of americanvanlines.com

Run away from this company. Save yourself the stress, money, and severe heartache—do NOT hire American Van Lines. We fell completely for the charm and charisma of the initial salesperson, but the moment the buying process was over and they had our money, everything went completely wrong. Initially the job was set for the price of $6,639.61 for what was supposed to be a professional, high-care move. What we actually experienced was not a series of inefficiencies from them; it was the direct result of complete negligence, reckless handling of our belongings, rushing, and hiring unreliable third-party subcontractors. Then the third party pushed us to pay extra $900 for blankets to "protect our belongings," only to give us dirty, ripped blankets that were literally falling apart—leaving our furniture exposed and damaged where the fabric was torn. On top of that $900 extra, we were constantly pressured to give them a "good tip" because they claimed they were working hard—and we actually did. Despite explicitly paying extra for professional packing of our fragile and kitchen items, fragile boxes and frames were packed loosely with unsecured paper, and a ceramic statue explicitly marked "Fragile" was left totally unprotected. The crews rushed the job, lost key items like our TV power cords and bases, and ruined priceless family heirlooms. Most devastatingly, a cherished heirloom marble table passed down through generations from my mother and grandparents was completely smashed and destroyed. We submitted our formal complaint on July 30th detailing this destruction and subcontracting chaos. It took them until October 19th—nearly three months later—to respond, only to offer an insulting $242.70. We received zero apologies and not a single shred of empathy or accountability for destroying a family treasure. They failed completely to deliver the basic service we contracted and paid for. Do not fall for their sales pitch—look elsewhere!

Our Driver DJ was amazing and the team did a fantastic job moving us. Both the packing and unpacking crews were great and professional. Job #664936

Good, hardworking, friendly guys.

Manny Oscar job 628587 The team did a fantastic job. The were very professional, on time, courteous and hard working. They accommodated all of our requests, and took great care with all of our belongings. Everything went smoothly. Thank you to Manny, Oscar, Jay and Eric for their hard work!

Great move! Very nice and was on time. I highly recommend them! William and Francisco are the best!!!

I strongly recommend avoiding American Van Lines based on my experience. My original quote was approximately $6,000, but my final invoice was $9,371.17—a $3,371.17 increase, or approximately 56%—even though the item count had not changed from the detailed inventory I emailed them. I provided a detailed written inventory, yet the estimates and pickup paperwork still contained discrepancies. Over the phone when you tell them there are discrepancies between your list and theirs they assure you it’s all fine and weight based. When the movers arrive that goes out the window. The movers (who will be outsourced) treat everything as an itemized list and charge for any variations. Items I had already disclosed were categorized differently or treated as additional charges. When I challenged the discrepancies and ultimately told them to forget it and that I wanted to stop the process because the paperwork didn’t align, everyone panicked including AVL. I continued to be pressured to proceed and to sign a revised quote that was just for record of the pick up but not for pricing. They again claimed it’d all be reconciled and they’d figure out where I was being double charged. I initially refused to sign the revised quote because I told them American Van Lines had messed up everything so far and I had no reason to trust them. I even have ring-camera footage of the movers speaking with their manager, while I was inside the house acknowledging that I was right, that American Van Lines had made mistakes, and that they did not know what to do. Ultimately American Van Lines asked me to trust them, promising someone would call the next day ,(since it was the weekend) so we could reconcile the inventory and correct the numbers. I documented those assurances next to my signature on the revised paperwork. No one called the next day or at all that following week and the promised reconciliation never happened. They locked me into the very price/quote that I told them I felt they were pressuring me to sign. Getting answers afterward was extremely difficult. Calls went unanswered, promised callbacks did not happen, and I repeatedly had to explain my case to representatives. My shipment sat in a local warehouse for over a week. When it arrived two weeks later, items were missing and damaged, I received belongings that did not belong to me, and I found mouse droppings inside one of my small boxes. After I submitted a claim, American Van Lines offered me $530.40. In exchange, the proposed release required me to give up all claims, agree not to file complaints with regulatory agencies, and agree not to make negative or disparaging public statements about the company. I rejected the offer and did not sign. One other concern: I question whether the company’s 4.2 online ratings tell the full story. The release they offered me in exchange for $530.40 requires me to agree not to file regulatory complaints and not to make negative public statements about the company. If customers feel they must accept those restrictions to receive compensation for damaged or missing belongings, how many might choose not to share their experiences publicly? I refused to sign. I believe prospective customers deserve to hear about my experience before making their decision. I did many of the things people are advised to do: I created and emailed a detailed inventory, reviewed the estimates, challenged discrepancies, documented my objections, and kept records. Those steps did not prevent the problems I experienced. My advice: Send your detailed inventory at the beginning and insist that it be attached to the moving contract as an exhibit. Read every line of every document before signing. If anything is incorrect, do not let pressure, sweet talk, or promises of later reconciliation persuade you to sign inaccurate paperwork. Insist on written corrections first. I hired professional movers because I wanted a smoother, safer relocation. Instead, I spent considerable time chasing answers, disputing charges, documenting missing and damaged belongings, and pursuing compensation. I would not use American Van Lines again, and I cannot recommend them.

Great guys delivering! Would definitely recommend this company.

Tia and Patrick were very kind and professional. I had a great experience with them