American Van LinesReviews of americanvanlines.com

From sales to customer service to the movers - we had a great experience. We moved from Las Vegas to NJ. No issues with quotes, timing, pickup or delivery. If I can make one recommendation, it’s to keep the information flowing as much as possible, but truly a great company to work with!

Fast and on time and courteous hard working staff keeps in touch

Roy was fantastic

When provided the initial estimate, it was not made clear to me that everything, including but not limited to, brooms, trash cans, bags of clothes, shoe rack, tool box, area rugs, etc. should be included as inventory, not just boxes and big items (couches, beds, etc.). Due to this miscommunication, my initial estimate increased by $1200 when I confirmed my inventory 72 hrs prior to the scheduled pick up window. In addition, I was told for $250/day my belongings would be stored on the truck, NOT unloaded until our agreed upon delivery date, and that the driver would wait for me at my destination. On my delivery date the driver of the truck informed me he drove from my destination to another state to unload another shipment, a shipment that was packed on the truck before mine. Therefore, my belongings were unloaded then reloaded onto the truck before being delivered to me, which I was told in writing would not happen. Also, when my belongings were delivered, my headboard for my bed frame was not reassembled, and several kitchen glasses in boxes marked as fragile were broken. Lastly, I was informed that I had to be present by 6pm for my delivery. A time my moving coordinator, myself, and the driver agreed upon. I was then informed on my delivery day that my window would be between 7-10pm, and my shipment wasn't delivered till 10:40pm, resulting in my shipment not being unloaded until close to midnight. Overall, I am not as pleased with this service as I was hoping to be. UPDATE 7/4/24 Customer service at American Van Lines reached out to me regarding my concerns. They took accountability and were willing to work with me to reach an amicable resolution. I feel heard and appreciate the effort put forth by American Van Lines to resolve my dissatisfaction.

We are a repeat customer. Only concern was with communication since our items were not delivered for almost 3 weeks after they were picked up. It would have been nice to get a text message stating that they were still working on a delivery date than to not hear from them at all.

Employees were super helpful and the moving guys were great!

The day the movers arrived we were informed of rate increase of about $500 over the contract price because of various shipping and storage cost increase. Impossible to change movers at that point. The delivery truck arrived 1 day later than scheduled because of driver family emergency. Move was completed but not as planned

Denis our truck driver and mover made it so easy for us to pack up from Texas and moved to California. I would recommend American Van Lines to anyone moving across county is painless free.