American Van LinesReviews of americanvanlines.com

Donny Did a great job packing and unloading my goods. He was a likable and personable and extremely efficient

The driver number one

Stay away !! They are not a moving company, they are a broker, they low ball your quote then send an actual moving company who shows up the day your moving and jacks up the price. My actual price more than doubled and your stuck. Plus I had damaged items when everything arrived. Stay clear

Team was very careful with packing. Treated my stuff carefully. Timely information. Delivery went well.

This move was easy stress free and the same price I was quoted super happy with American Van Lines special thanks to my estimator Rene and driver Huntley

TLDR: Worst service I've ever received from any company. Avoid them at all costs! I had an absolutely terrible experience with American Van Lines that I wouldn't wish on anyone. I was promised a specific pickup date and time since I wasn't in the city where my things were stored, but right after I paid the deposit, they told me they couldn't guarantee that date after all. They basically locked me into a 3-day window with no firm commitment. Communication was a nightmare. They kept changing the pickup schedule until finally setting it for an impractical time of 7-9 pm on the last day of the pickup window. The driver, Samson, didn't show up until just before 9 and then got the truck stuck coming into the neighborhood, delaying things even further. He then tried to pressure me into a side deal for $500 in cash to handle extra items that weren't on the inventory estimate I'd given. Around 11:30 pm, he tried to get me to give him the cash up front so he could pay for the tow. At this point, I told him none of this felt right and I wanted to wait until I could speak with someone in the office in the morning before moving forward. The next morning, I told the company what went down, and they clearly couldn't have cared less. While his crew loaded the truck, Samson spent a good chunk of the time complaining about how the company lies as much to the drivers as they do to customers. It was a mess. Once the truck was loaded, I discovered that Samson had been grounded for a week because he had exceeded his time on the road. Despite my insistence they find another driver to complete the move, both so I didn't have the wait and so I didn't have to deal with Samson again, they ignored my request. So my stuff was stuck in their truck for over a week while my wife, two year old, and I continued to live like squatters in our new house. When they finally decided to deliver (after standing me up the day before), Samson showed up despite my objections. The move coordinator reminded me about a million times that the truck wouldn't be unloaded until final payment had gone through. I assumed everything was fine when they started unloading. As for the actual move-in, my walls got scuffed, items were damaged, and they even managed to knock out a light fixture. Apparently payment hadn't cleared, and so a few hours later, they had the audacity to send police to my home, scaring my new neighbors and nearly causing a major incident while I was putting my two-year-old daughter to bed. They pounded on my door and window, yelled at my next door neighbor, and basically acted like loan shark thugs instead of uniformed officers. In the end, they offered me a pathetic 6% discount for all this hassle. It took several months to get this refund because they kept saying there were more things I needed to sign even that wasn't true. I strongly recommend avoiding American Van Lines. They have a severe lack of respect for their customers and their belongings. It was, without a doubt, the worst service I've ever received.

The estimator was great and responsive. The movers who delivered were fantastic (Dominic and Victor. There was a broken leg on my chest of drawers and they took the time to fix it.

My team of movers helped me during the loss of my mom in a kind compassionate and professional manner. Thank you for everything!