American Van LinesReviews of americanvanlines.com

I hired American Van Lines (AVL) to move household effects from New York to Connecticut. AVL contacted me first, then my parents in New York, to assess the items to be moved, the destination and the schedule. I indicated we were somewhat flexible about the move out date, but requested a delivery date in Connecticut for September 23 or 24. On August 16, I accepted a binding estimate. On August 4, AVL communicated the pick-up dates in New York between September 17-19. On August 6, I responded to AVL that the dates should be the 19 or 20th. On August 12, I again communicated that the delivery date should be either September 23 or 24. On September 16, I received a message from AVL the pack out date as Friday, September 23. On September 20, I received a message from AVL that the pick up is scheduled between September 23-25. I called and emailed AVL that the delivery date must be either September 22 or 23. I expressed my dissatisfaction about the dates without confirming the delivery. On September 21, I was informed the moving crew was unable to pack out on the scheduled date. On September 22, I received a verbal and written confirmation from AVL the pick-up date is September 25, between 10am and 2pm. On September 24, I was informed the date would be Monday, September 26, between 8am-12pm. On Monday September 26, the pack out times were delayed twice from 12pm to 1pm, and then to 3:30pm. The moving crew were on site until nearly 2am. The local movers re-assesses the household effects and changed the estimate. The movers insisted upon full payment for the new estimate or they would end the job. At no point did we receive a documented inventory or weight of the household effects packed onto the truck.

On July 18 2022 I posted a 1 rating for this company based on a move from May 30 2022 moving from Oakland CA to Salem Oregon Even though we had a terrible experience this company is really better than that. On July 19 2022 I had an extended phone call with Kenneth McLeod. American Van Lines agreed to refund my overcharge and sent me a claim form to file for damages. Having said that I would like to amend my review from a 1 to a 4. Sincerely Donald T. Mason

I had a large move cross country and they were to pack everything (w/the exception of a few boxes I packed). They loss or stole a lot of my things. Such as small kitchen appliances, garden equipment, and shoes. My entertainment unit was stored, along with my other possession, heavy items must have been sat on it because top was warped. I will never use them again.

This company advertised itself as a carrier, when really they were just acting as a broker. They sold my job to another moving company and the other moving company never call me. American Van Lines has a salesman who, after I provided him the dimensions of my storage unit, GREATLY under estimated by bid, causing my move to cost more than double the original estimate. Because my things were in storage, it should have been very easy to assess the cubic feet required for my move. I believe this salesman intentionally took advantage of me in order to book a sale, all the while pretending to give me a good deal. This company is completely dishonest. This was the worst moving experience and i will never use them again! With all the bad I experienced with this company, I will say that the customer service folks were very helpful. I was on the phone with customer service daily for about two weeks, and I ended up working directly with an individual who gave me her direct line. Customer service reps were very helpful, but I should never have had to reach out to them as often as I did.

This company pulled a textbook bait & switch. Whole nine yards: advertised themselves as a carrier, told me I would only be working with them. Not true. Company that showed up to move me was not American Van Lines. Had no choice bc had already signed a contract. Terrible customer service, they literally do not respond to emails. Phone comms are just as bad, agents hardly respond and are unprofessional when they do. TL;DR do yourself a favor and use a different moving company. These folks do not deserve your money.

Will never use!