American Van LinesReviews of americanvanlines.com

Please please read the reviews before making a decision on this moving broker. I booked American Van Lines for a cross country move from California to North Carolina. When booking, I initially provided my inventory list, as well as updating it two days before my move. When the driver arrived, they told my husband that there were many items not on the inventory list and they would not take them. This was untrue. They left half of my belongings at my apartment in California while I was already on my way to North Carolina, and my husband was flying out a day later. Their truck was not full. I have provided American Van Lines photos showing that the items they left behind are on my inventory list and have spoken to them at least ten times in the last week, trying to get them to fulfill their end of the contract. They keep pushing me off saying that they need to do this or that and I never get a sure answer. They are in violation of the contract but will not do anything to pick up my items or compensate me. One of the worst experiences I've ever had with any company

customer service and the mover/packers Alais and kia

First point of contact was very helpful. Jean Marc answered all of my questions and called me back promptly. He also helped me to easily change my inventory list as we got closer to the date. Our driver Bruce was equally as helpful and easy to reach in terms of pickup and delivery dates.

From quote through still waiting for my belongings (picked up Oct 28th and they THINK it might get here Nov 26th but they aren't sure) has been a disorganized nightmare. Save yourself the headache and go with Two Men and a Truck (who got another much later pickup already to me and I'm still waiting on American Van Lines for any kind of meaningful update. They have no idea where the driver is and they were 15 hrs late for my pick up and I've had to call to tell them their drivers kept not showing up which delayed my move, flight, and MANY other things that has cost me so much money. And they offered a $30 credit! Total regret using them.

Michael and crew, from pick up to delivery was exactly as he explained. He was friendly, courteous and efficient. I would high recommend your company to anyone I know.

Excelente service, great communication. Different to other moving companies in a good way!

The guys were quick, amazing and did a very good job

Packing was great, nothing was broken and everything was delivered timely.