American Van LinesReviews of americanvanlines.com

American Van lines confirmed my pick up and move date this week. They called me tonight at 6pm EST, (two days before the scheduled move confirmed but them) that the pick up date has been moved up to literally tomorrow morning at 8am. AVL is contracting out people to disassemble my treadmill which was coordinated for tomorrow evening. We also coordinated help to take TV’s off the wall which is now scheduled after the truck is supposed to be here so I cannot move my TV’s. They said the driver is coming in the morning and if we can’t accommodate the new time, we will lose our move spot and deposit. They want signed contracts but won’t call their own customer back. I would not recommend this moving company at all - super shady and unprofessional. If you pay someone thousands of dollars to move across the country go elsewhere

Moving team was very professional, polite, experienced and took great care with all our furnishings.

Toni Hastings did a magnificent job of estimating my cost and helping me prepare. I was however, surprised to learn that a subcontractor not American Van Lines, (AVL) would be moving my goods. The other agents of AVL to which I was assigned failed: Namely, Sarah (Customer Service) and Sabrina (Quality Assurance). If I was able to speak to them on the phone, they were in too big of a hurry to talk to me. Cecily however, answered the phone (and returned my call) when I needed AVLs' help. This was because the driver, Maurice (subcontracted by AVL), jack-knifed his truck blocking the road to other homeowners and to my home. In my initial conversation with Maurice, I told him it was a tricky road, and upon seeing the road in person, he underestimated the capabilities of his equipment. He tried his best and failed. At the time of the accident, I was en route there, and my fiancé, Janet, was there to receive the delivery. She had to rent a U-Haul for Maurice (which AVL should have done in the first place) so he could bring my goods the last mile to the house. In the long run, the scheduled delivery was 12 hours late, but Maurice got the job done with a U-Haul truck and 2 helpers. Maurice reimbursed Janet for the U-Haul and very kindly accommodated the inconvenience of my not being able to enter the storage facility that night. We did successfully offload the goods at the storage facility the next morning.

The process was smooth. Communication was great. Our driver, "Regal" was efficient, careful, and pleasant.

The movers were professional. They loaded and unloaded promptly and all items arrived without any damage.

everything went well. our 2 drivers/delivery guys were awesome and worked super hard.

Very good service

Great communication. On time and loaders and unloaded were very efficient and careful with our belongings.