American Van LinesReviews of americanvanlines.com

Excellent Service and great communications at very reasonable price!

We had a great crew. They showed up on time and worked hard. They were polite and helpful. If we had any complaint, it would be that dispatch didn't let us know they were delayed by a day until after they were supposed to be there. This wasn't the crews fault, but the dispatcher.

Great job wrapping the furniture and my fragile mirror didn’t have a scratch! The movers were very nice and professional!

From beginning - getting quote - through move start 1/11/25 and delivery to new location 1/14/25 there was excellent communication. The movers at both packing/disassembling/loading and delivery/installing were different teams but each team was excellent. There was nothing broken or missing. Thanks so much.

After working with Theresa the account was updated and all issues resolved.

Specific shoutout to the driver, Charlie. He diligently recorded all inventory, and ensured proper loading and unloading. At all times I trusted my possessions under his care. Well done.

Update: Over the last 6 weeks, I have been going back and forth with the company, explaining I cannot change my “feedback” to be more positive because my experience was truly terrible. They offered additional money several times if I would update my review of them (which I could use because the move was so much more expensive than originally quoted) but I feel it is better to post something true; I cannot be bought. Finally, they sent me the paperwork for me to sign in order to get my very small amount of money ($242) back for the many damaged and lost items. In order to get these allotted funds based on the claim I submitted, I have to sign this document that’s says I will not EVER talk about the company again, positively or negatively. I can no longer post about MY experience ANYWHERE, or I could be sued. If I don’t sign I don’t get the money back for my broken items; basically my money is held hostage until I can sign away my right to talk about my experience. So, I decided to post before signing. It is my belief that this company has many ways of quieting the many unhappy clients, and making false claims to new client about what they can offer. I’d stay away and find a small, local company to handle your move. Or rent a trailer and do it yourself

I have moved across the country several times for my career. During my most recent move I used American Van Lines. It was a terrible experience and I would never again use or recommend their services. Prior to moving I obtained several quotes from the major moving companies. Rather than an in-person walkthrough, American Van Lines operates with a virtual walkthrough and quote. I thought this was probably okay as they recorded all of the contents in each room, including the outdoor and garage equipment. During this walkthrough I also informed them of a separate storage unit, which they said they did not need to see as long as they knew the dimensions. Following the walkthrough they provided me with a very competitively-priced quote for the entire move, including a shuttle to the off-site storage unit and packing of that unit. Based on the quote I chose to proceed with American Van Lines. The issues began on the planned day for packing. We live in a cul-de-sac which is large enough for a semi (this is how we moved in, as well as several of our recent neighbors). This was also discussed during the virtual walkthrough, with the employee evaluating the area through google maps and confirming that it would not be a problem for their team. On the day of the move, however, the mover initially was hesitant to bring his semi into the neighborhood. After deciding that there was enough room for the semi, he then refused to drive under what he considered to be a low tree branch on my neighbors property. He instead insisted that we pay for a shuttle (renting a U-haul to transport from my house to the semi parked on a larger street), which would add several thousand dollars to the bill. I instead received permission to cut down the tree branch from my neighbor. After having conquered the tree branch I thought surely we would be in business. Unfortunately, American Van Lines still had more tricks up their sleeve. The mover then performed his own walkthrough and decided that the virtual walkthrough had vastly underestimated the move. American Van Lines again tried to add several thousand dollars back on top of the original quote. Only after I refused and told them to cancel the move entirely (the drama with the tree branch had taken half of the day up to this point), did they agree to move at the originally quoted price. The drama with American Van Lines then continued during packing. The movers already had a load of someone else's belongings on their semi, limiting space. They ran out of room for the contents of our storage unit, even though the quoted price included this in the move (including the rental of a U-haul to pack this). Their only solution was to provide me with a new quote to transport the contents of the storage unit separately (over $15,000). This forced me to fly back, rent a U-haul myself, and drive the storage unit contents separately. Following packing and unpacking, the movers left both homes in complete disarray. They left their own garbage, including empty gatorade bottles in bedrooms for us to clean up. They left us with a massive pile of unpacked boxes in our garage after unloading their truck. After unpacking and going through our belongings, (which took several days) we identified several thousand dollars worth of damage to our belongings. Luckily, (I thought) I had paid for the full insurance through American Van Lines, which was just under $2,000 for the move. I submitted my claim with the company and they had their own adjuster come and verify the damage. I then received an email denying the claim. In the paperwork they "generously" offered to refund the price of the insurance plan, but only if I agreed to not post any negative reviews on social media. I would strongly recommend using a different moving company. My experience was that they tried to capture potential clients with a low quote, only to perform a bait and switch later. It has been a very disappointing experience.