American Van LinesReviews of americanvanlines.com

They are very good at advertising their services and will appear to be on top of their game until after all payment is received. They will also appear to know what they are doing with pre-planning. Once all that is done, the actual move just does not happen as planned. Execution is very poor. Communication become erratic, you can't get you assigned co-ordinator on phone, they do not respond to emails for days. I did not have a driver/mover until the day before after I complained. The driver arrived one day after the scheduled day with just one help to move a family of 5 from a 4 bedroom house. They had to rash to finish packing at 9 pm! The moving truck was SMALL and could not accommodate all our stuff, yes after all the planning. We had to to leave some furniture/donate to friends and trash some of out stuff. And when they delivered out, a lot of furniture was broken, scratched, dented you name it. The move was out of state but only 6 hours drive. For the amount of money they received, this was was by far the worst moving service for us. I would not recommend them at all. The stuff are either incompetent or overwhelmed or maybe both. I would not recommend them at all.

American Van Lines always makes a stressful situation seamless.

DO NOT USE!! First, they gave a lowball estimate "by weight" to win the business. Then, they outsource the labor, who broke multiple family antiques and treating your belongings like punching bags. When they told us the ACTUAL COST, it was nearly twice as much! Then... they ignored our calls, emails and texts a week--no updates. My 80-year old mother did not get a return call or email from her "Moving Coordinator" in over a week! I spent an hour and 8 minutes on the phone, and finally was told the furniture has been sitting in a Tampa warehouse for over a week...WITH NO ETA FOR DELIVERY! My mother spent over $7000 and this is how they treat her? Finally, they show up at our new house and threatened to DRIVE AWAY with our furniture if we didn't pay their ridiculous prices before unloading! When I posted this accurate and true review, they threatened to sue me--see the picture of the threatening letter.

Robert and Mike were 5 stars on this trip. They were cordial and businesslike the entire time. My belongings were loaded with care and in a timely manner. Our neighborhood is difficult to navigate over narrow streets, and Robert did an amazing job of maneuvering through them. They definitely deserve the highest rating and my recommendation

After numerous emails and waiting for over a week to hear back from “Customer Service” I received this email!! Forget a slap in the face. This is a gut punch. I will not be silenced for expressing my opinion! On Tue, Dec 24, 2024 at 10:03 AM Theresa C: Good morning, I hope you're doing well. I recently attempted to reach out by phone to discuss a potential resolution. I would like to offer a $350 compensation for the level of service, along with the request to either update or remove the Trustpilot review. Once the post has been updated or removed and the acknowledgement form is signed, I will proceed with processing the refund back to the card on file. Thank you, and I look forward to your response.

To add on to a previous review by Ashley, this is her husband btw, American Van Lines informed us that they'd send out a crew a day before my flight. Once the crew got there, got done counting, they get a call from American Van Lines and told them that they were canceled for the day. After several back and fourth calls, they told us that the truck would need to get here first in order for them to pick up the rest of the stuff. We were informed the truck would get here the Dec 14th, and now Dec 19th. We have our old apartment until the 15th. Now we had to drop EVEN MORE MONEY WE DONT HAVE for another company to pick up our stuff and put it into a storage. The recording you hear when you call American Van Lines is all a lie. This has been the most stressful thing I have ever had to experience in my entire life.

Great consonance and always on top of details

Horrible experience with this company. Arranged a move two months in advance. Paid my deposit. A few weeks before the move I called them to verify. I was told all was good and they would be there within the 3 day window they supplied me with. I would get a call in a few days with exact dates and time. After a few calls, I was given a day and time. It was day 3 of the window. I had to be out of our place by the end of that day. The day before I received and email at 5:30pm stating they would not be able to make the move and to call them for more information. I’d think that deserves a phone call. It’s now 5:30 the day before we have to be out. Called them numerous times and they were unable to provide services they stated in their contract. I ended up renting a truck to get the items out of our home the next day. Moving is stressful enough. Add a situation like this and it’s even more stressful. We ended up driving the truck 1300 miles to our new home and unloading it ourselves. My experience with American Van Lines was not positive at all. They did refund my deposit.