American Van LinesReviews of americanvanlines.com

Tia was exceptional in keeping me abreast of the moving experience. She adjusted the contract where needed and everything was accepted. Fabian was awesome in moving experience and personality as well. He was steadfast in assuring that I was pleased with everything he and his staff moved. Things were wrapped and taped up to secure no damages. The move pick up and delivery was exactly as stated. If I ever move again I definitely would ask for Tia and Fabian- exceptional staff!

Tia Singletary was great. She kept in contact with me, is very friendly and personable. Tia was upfront on all parts of the move. I appreciated the. Kyle was also great. He went above and beyond getting my items into my new home. It was raining the whole time during delivery. Kyle never stopped and always had a smile. Kyle was also extremely organized with his paperwork.

Many boxes arrived crushed and holes ripped in them. In one case box containing files was split on a corner and it seemed the files had come out of the box and stuffed back in because the files arrived out of order. Furniture arrived with gouges. Driver did not point out these problems.we found them ourselves. We can provide photos. Driver was ill after pickup. Insufficient updates on when delivery would happen, An initial estimate of new arrival date was not re-confirmed. Emails and phone messages to verify the delivery date were not returned. Truck just showed up.

This is my 7th move, so I am not a rookie. I paid more for American than other competitors because they said they were not brokers. The move started out good and quickly went downhill. The booking agent was responsive & helpful. However, I SPECIFICALLY asked if American is a broker & was told "NO". They may not have a broker license but they contract out. The night before, American said Cobra Moving would handle my move. The next day Seamless Moving, an American Partner collected my furniture. The furniture was then delivered by someone not affiliated with American. The load-in went well. Seamless was efficient, quick & packed my furniture with care. I would work with them again. The delivery was rescheduled 3 times, then finally completed after the contracted delivery date & my items were trashed. Boxes marked "this end up", "do not stack" or fragile were loaded under heavy item, items were wet. I watched the loader put at least 3 layers of plastic on my couch & cloth chairs, which was then ripped & stained, both mattress were ruined. About 80% of my furniture was damaged in some way. The movers didn't set-up my beds, left dangerous wrinkles in rugs and didn't take the blankets off items too heavy for me to lift. I have been calling and emailing American for almost 30 days. At first they responded but now, no one is returning my calls.

American Van Lines is dishonest, and blatantly lies to their customers while going through an incredibly stressful life event. I strongly recommend reading all negative reviews before considering taking a chance with American Van Lines. You don’t want to end up being someone that leaves another negative review. When booking this company, we were told we’d have our stuff delivered in 2 weeks, which was important since our wedding was at the end of the 3 week moving window and they were made aware of this. We placed air tags in our moving boxes and watched helplessly as the truck drove up to Seattle from San Diego before driving cross country towards Florida. We tried contacting our moving coordinator multiple times as we had things on the moving truck we needed for our wedding. We found out our designated moving coordinator was out on vacation. We spoke to someone else who told us we would be getting our stuff delivered on the very last possible day within the 3 week window (after our wedding), and there was nothing that could be done. The days following our wedding, we watched as the moving truck passed our location, and travelled down to Southern Florida to make several deliveries before parking in a truck stop located 2 hours away from our apartment. The truck sat in the same location for 3 days. We again reached out to the moving company to request an update, and were notified that, because it was a holiday, we could not get any updates, and that unbeknownst to us, our moving coordinator had changed. We called the following morning, since we never received a phone call from the driver, and sat on hold for almost 2 hours without speaking to anyone. We called the emergency line, and our new coordinator informed us that the driver was having a family emergency, and therefore we would not be getting our belongings delivered until the following day. How a national company that coordinates cross country moves could not provide an alternate driver or solution is incomprehensible. During this conversation, it was divulged they utilize subcontractors as our coordinator tried explaining there are many moving parts to a cross country move. Based on many other reviews, this has been other peoples’ experience as well. Since we had just had our wedding, you can imagine how the lack of communication and perpetual delays in our delivery negatively affected our honeymoon that had been planned for over a year. Later the same day, the driver called to let us know that our stuff would indeed be delivered the following day, and that he was home and well with his family enjoying an extra long weekend since he ended up taking the Tuesday off as well instead of delivering our belongings. Additionally, we were told the apartment complex we moved out of should accommodate the moving truck based on aerial views of the complex. The truck was massive and clearly couldn’t even turn into the complex. This resulted in an additional $1500 fee for a “transfer truck”. We’ve moved multiple times to different states including cross country, and this is by far the worst most stressful moving experience we’ve ever had.

We have moved many times and this move from LA to Nashville went sour because of management team. There were good parts of our experience, which makes what happened afterward even more disappointing. We paid approximately $12,215 to move across country. I had already packed and meticulously organized most of our home myself. The five-person LA team was incredible. Their focus was disassembling and wrapping furniture, and they had the entire house finished by around 1 PM starting at 7am. There was an unexpected additional charge because of where their truck could park in our LA neighborhood, something I felt could have been identified beforehand if the property and logistics team had been properly assessed as I requested. The move fell apart in the handling of our belongings across country and the manager of the subcontracted moving company in Nashville that American Van Lines hired. Everything I personally packed arrived safely. The significant damage was to furniture and other items handled/wrapped by the movers. Before the move, I specifically raised concerns about the steep driveway at our Nashville rental, which I had never seen in person, and asked that the local team assess it in person to determine the right truck and approach. That didn't happen. The truck(s) assigned couldn't access the house. Only two movers were initially assigned, and they had to manually carry our belongings up the hill and bring in additional help. The move-in lasted all day and into the night. I felt terrible for the guys and bought them a late lunch and kept snacks available because they worked incredibly hard. My issue isn't with those workers. My issue is with the planning that put both them and our belongings in that situation. Comparable and even larger trucks have since successfully driven up the same driveway, which we documented. American Van Lines did send a repair team, and some items were fixed. I personally repaired others rather than claiming everything that was damaged. For the remaining items, our documented losses totaled approximately $2,175. American Van Lines offered us $275. Consumer warning: understand exactly what valuation coverage you're signing. We didn't purchase the more expensive full-value protection, so their offer is based largely on item weight rather than actual replacement cost. One dining chair alone cost $299 to replace. I went above and beyond preparing the claim, researching purchase information, replacement costs and weights and providing photos. We weren't asking for an enormous payout. Our entire claim was less than 20% of what we paid for the move and didn't include items we repaired ourselves. What has ultimately made this an experience the worst is the lack of accountability afterward. Our claim was acknowledged in April and we were told it would be completed by June 8. It is now September. We've exchanged 20+ emails, made multiple phone calls, rejected the $275 offer in writing, been promised management follow-up that never happened, and most recently sent the entire history and documentation directly to an adjuster and manager. Still no response. Mistakes happen during moves. What defines a company is what happens after something goes wrong. We've been patient, reasonable and thorough, yet somehow we're still the ones doing all the work. My advice: read the valuation fine print, INSIST unusual access issues at BOTH properties are assessed before moving day, and document everything. At this point, I cannot recommend American Van Lines for a major interstate move. If they finally take ownership and resolve our claim fairly, I will gladly update this review. I hope they give me a reason to do so.

Very disappointing experience with American Van Lines. The move did not go as planned, communication was poor and unprofessional, and I faced financial loss along with damage to my products, equipment, and appliances. The way my concerns were handled only added to the frustration. Based on my experience, I would be very cautious before trusting this company with a move.

Trevor (our driver) did an excellent job staying in communication with us throughout the move and keeping us updated. We moved from CA to MT, and all items arrived safely, and in good condition. Items were packed as per the quote - would highly recommend Trevor and the team!