DM in M.
I've used Amazon Fresh hundreds of times
Generally, the offerings of Amazon Fresh are a bit limited in each product category, whether for fresh, refrigerated, frozen or shelf-stable food items, or for other types of household products (of the sort commonly carried by supermarkets). But most of the things that they do sell tend to be well-known or popular brands. They also sell several in-house brands at lower prices than nationally-advertised or more familiar brands. I do find that their fresh lettuces are almost always fresher than those in my local supermarkets. When purchasing any product or brand that's new to you, it's ALWAYS wise to read the listing carefully, & to note the overall rating customers have given the product, & to READ THE CUSTOMER REVIEWS, especially the most recent ones & the critical reviews. (Reviews can be sorted & displayed by those criteria.) Products can & do change over time, not always for the better. (This goes for regular Amazon Prime orders, too, not just Amazon Fresh orders.) Ingredient lists & Nutrition Facts are often missing. Or conflicting info is provided. Label images may say one thing, while the comparable info transcribed into the listings differs. You may need to hunt for current info elsewhere, such as on the website of the maker, or on other sellers' websites. Items may be missing from your order—even from closed-&-sealed bags. You may also discover that you've been sent substitutions, which are usually of equal or greater value. But the substituted items can be bizarrely different, not just a different brand or a larger size of the same item. Example: sausages instead of yogurt! You can request a credit or refund for any missing or damaged items, & generally without having to return any of the damaged or substituted items. Their default is to apply an automatic credit to your next order. Alternatively, you can request a refund to your credit card or debit card. Don't be surprised if the email that you receive informing you that they've granted the credit or refund cites your dissatisfaction with the product, rather than that the product was never delivered! That way, they pass the blame (in their corporate records anyway) onto either the producers of those products or onto the supposedly picky & whiny customers who are alleged to have been dissatisfied with them. The entire Amazon site, not just Amazon Fresh, is basically hermetically sealed against any communications from customers (at least in any helpful way). Nevertheless, the site has elaborate pretenses for receiving customer communications. But they basically amount to unhelpful menus, frustrating runarounds, & typed online chats with bots who flunked out of AI school. And when the site offers you a customer service phone number, expect a frustrating conversation with someone who speaks with an accent to which your ears will probably require more time to become attuned than the conversation will last. (That's nothing unique to Amazon, though, of course.) In spite of all of the above, though, ordering from Amazon Fresh can nevertheless often go very smoothly. Until it doesn't. UPDATE: Customers can now indicate whether they will accept substitute items.