AmazonFreshReviews of amazonfresh.com

El día 23 de marzo de 2025 realicé un pedido en Amazon Fresh que incluía varios productos alimenticios, entre ellos una botella de whisky. Al recibir el pedido, comprobé que el whisky era de 200 ml en lugar de 700 ml, como es habitual. Lo adquirí pensando que se trataba de una oferta, pero en realidad se trataba de un producto más pequeño cuya imagen inducía a error, ya que mostraba un formato habitual de 700 ml. Me puse en contacto con el servicio de atención al cliente, donde reconocieron que la descripción era correcta pero la imagen resultaba confusa. A pesar de esto, no se me ofreció ninguna solución, ni siquiera la opción de devolver el producto asumiendo yo los gastos de devolución. Como cliente habitual de Amazon.es, siempre he recibido un servicio postventa excelente. Sin embargo, en esta ocasión, al tratarse de una compra gestionada por Amazon Fresh, no se aplicaron las mismas condiciones, a pesar de que me remitieron a las mismas condiciones generales y particulares. Considero que esta diferencia de trato es injustificada y genera una grave inseguridad para el cliente, sobre todo cuando la plataforma es la misma y se espera un nivel de atención coherente. Actualizo la situación. Después de algún tiempo, la empresa me ha dado una solución satisfactoria. Aunque pretendía una solución equitativa, finalmente la solución me favorece más a mi. Sigo sin entenderlo, porque no me parece justo, pero agradezco el gesto de Amazon.

Not bad at all

PROS: - Service was on time, every time (within a 2-hour window that I selected). - Cold and frozen items were wrapped in absorbable padding (and frozen gel packs were used with all frozen items). The cold/frozen food care taken with packaging is much better than I could do myself while grocery shopping. - Delivery drivers are courteous, professional, and polite. I've never encountered a jerk. They have all gone above and beyond when it came to my deliveries (even helping to bring bags inside for me). - Amazon Fresh is a Godsend for those with mobility issues. Seniors, disabled folks, those with small children at home that can't run to the grocery store may be helped considerably with Amazon Fresh. - Anyone with an EBT card (in my case, a Cal Fresh card) can pay for food with EBT (not so with other food delivery services). And anyone with a valid EBT card has a discounted Amazon Prime rate of $5.99 (vs. full price of $12.99 monthly) - which includes Prime video, Prime 2-day shipping, and Prime food delivery. - Yes, they do sell out of certain items but I have always been notified via email immediately and a refund has been promptly processed without having to contact them. I’ve noticed more sold-out items when placing an order later in the day – early morning is best. CONS: - As with all food delivery services, you can't select your own produce which may translate into rock-hard, unripe avocados, unappetizing, woody asparagus, over-ripe bananas, mushy and bruised tomatoes, etc. Had I been shopping myself, I would have passed on the produce that was delivered about half the time. You also can't peruse the expiration dates on dairy (or anything else). I believe it is possible to add delivery notes and/or call Amazon customer service and ask to be connected to Fresh (or use Fresh online chat) to make requests but it isn't like you could say "...if the avocados aren't ripe, then skip it and process a refund"... They aren’t personal shopping assistants – it’s just Amazon Fresh! - The price for 3 large bananas via Fresh is the same as 2 bunches of 8+ bananas at Ralph's, Costco, or Vons markets. The cost of a minuscule bit of fresh chives, cilantro, parsley (or any fresh herbs) via Fresh is the same as 2 gigantic bunches at other grocery stores. - Family sizes are few and far between in my experience in the Amazon Fresh world. Everything is the smaller size (ketchup, mayo, cereal, tortilla chips, butter, cans of beans or soup, etc.) but the prices are the same or higher than in a regular grocery store. 4 sticks of butter at Ralphs costs the same as 2 sticks of lesser-quality butter via Amazon Fresh. 1/2 gallon of 2% milk costs the same as a full gallon at Ralph's. If you have ever been to a Dollar store (99¢, Dollar Tree, etc.) you will get the idea - most items are smaller than what one would see in a "regular" grocery store. I did find some "family size" frozen foods (e.g. lasagne, Banquet turkey, Tater Tots, etc.) - Every item is smaller than what I would have purchased, had I been grocery shopping myself. I prefer to buy jumbo/”family” sizes because they are always more economical. And the cost per item via Fresh is the same as its larger counterpart at Ralph's/Kroger – in that sense, the Amazon Fresh cost is higher than Ralph's grocery store. But this is the norm for all delivery services in my experience. - Living in Southern California, I have found that a late-night delivery (10 pm-midnight) works best for keeping cold and frozen foods frozen. BOTTOM LINE: - Amazon Fresh is a great service for those who really need home delivery. The nominal cost per month is worth it (again, I’m paying only $5.99 monthly, vs. full price because of EBT benefits). I personally couldn't rely 100% on Fresh delivery for all of my staples because as stated above, the prices and deals at regular local grocery stores are much better than Fresh prices. I like selecting my own produce, and making sure the expiration dates are distant. Frankly, I used to love grocery shopping, but my health is prohibiting me from doing it myself. For that reason, I recommend Amazon Fresh.

Awesome delivery, almost always fresh products, but I would avoid purchasing meat and fish from them, otherwise all good