AmazonFreshReviews of amazonfresh.com

We've been ordering from Amazon Fresh since the pandemic hit. Amazon Fresh groceries have never been the caliber of local grocery stores but doorstep delivery was worth it, pretty much. I've just discovered that since November 2022, Amazon Fresh has been charging a tip that was never authorized. Prior to November '22, the system never charged me a tip - I know that because we have placed over 100 orders since 2020 and a tip was never added by the Amazon system until November '22. We always give a cash tip directly to the driver/delivery person and never (not once) have we authorized a tip when placing a grocery order on the website. I never received any Amazon notification email, announcing that they would start auto-generating a tip for Fresh orders, and this was never told to me by any Fresh or Retail agent. They are auto-generating tips based on a percentage of the grocery order, which the customer knows nothing about. The sudden site change was never noted to customers. Additionally, as of February 2023, the previously "free" Amazon Fresh grocery delivery (for orders of $35 and up) has been changed to $150 and up (otherwise a delivery fee is charged). As of this month, Amazon Fresh delivery windows are 2 days later (vs. next-day delivery, which is what was previously available). There are new fees for everything. UPDATE: I guess Fresh customers have complained about the sudden rise in delivery fees. As of a couple of months ago, Amazon Fresh has lowered the $150 to $100 (for "free" delivery) but the jump from $35 to $100 is still crazy! The numerous price hikes and additional fees for everything translate into AMAZON FRESH IS NOT WORTH IT. Originally, grocery orders from Amazon Fresh were thoughtfully packaged (using freezer bags + wrap for frozen and chilled items) but they are cutting corners in every way now, as they no longer use freezer packaging (many items are thawed and unsafe to consume). Call center agents are located overseas vs. in the US. Prices are higher. Hidden charges. Forced tips. And new delivery charges - I'm DONE with Amazon Fresh! (And Amazon retail is getting a little old too).

Amazon Fresh didn't deliver to a disabled customer...if you are disabled, homebound, and unable to carry your groceries up the stairs to your fifth-floor walk-up apartment, DO NOT rely on Amazon Fresh to do it for you. The delivery instructions clearly stated that the customer is disabled, that the apartment is at the top of a walk-up, and that if they won't deliver to the apt door, to take everything back. Instead, "Terrance" chose to ditch everything in the lobby and declared it "delivered". Thanks for nothing, Terrance.

Not dependable

Hello. I am extremely disappointed in Amazon Fresh. I have been a grateful and avid buyer ,every week. There have been many delivery changes. For one, you force your members to buy at least $150 worth of groceries when it was $35 to get free shipping, which was competitive and compelling. This has thrown my budget, and my family for a loop. The other issue is your deliveries are arriving from private cars. How are frozen items to be delivered without being thawed in the summer months? We are just coming upon the summer months? Some of your delivery persons are not following the customers delivery requests. For one, ringing the bell to alert the customer thier order is out there. Or at least a call, not just rely on a text or an email. Especially in the summer months. Last year was a disaster in getting frozen items, frozen. It's not just about getting refunded. Accountability, and dependability is what matters. Now if I just need a few items I have to tack on delivery fees that could exceed $10. It definetly compromises the tips of these hard workers using thier own private cars. Then charges for bags I understand, but paying for a bag with only 1 item in it, is absurd, and it always happens. Nothing has been addressed. Please, review these changes, until then Amazon Fresh orders are on hold. Sorry for me. I depended on you guys. Regrettably, Edgardo Rivera

Wow, this service really sucks. They cancel / reschedule your delivery … at the time of delivery. This was my first and last purchase with them.

It seems that Amazon can launch manned spacecraft while dominating the world in Online Services, but they can't master basic E-Commerce technology on the grocery site they've had over 15 years to mold. Fresh used to be a close-to-perfect choice for me. When the stuff arrived, sure the Ice Cream was a little melted and they rarely had their store brand OJ when I needed it, but eventually I got everything for a fair price and pretty quickly. Then, one day, the minimum order required for free delivery rocketed from $35 to $150. An increase of over 425%. I'm a proud single parent of one. At least thousands of others out there like me. Sorry, Amazon, if my family's too small for you. After a month of traveling, I came home and ordered a bunch of lesser-needed stuff to eek up a $150 order, but I can't do that every few weeks, especially if you don't stock enough basic items like OJ, milk, yogurt, coffee, bread, cereal, etc. etc. Even when the delivery minimum was $35, its was tricky. Fresh was always out-of-stock even with their own brand! Now that I'm expected to order about 5 times more, their shelves are even emptier. It might be different if they actually provided enough items so to fill my cart, but they don't. I've been trying to reach the $150 minimum for 3 weeks, but by the time I add another 3 items, 4 others are now OOS and I need to invent more needs. It's like rock climbing with new dress shoes. When something's out of stock, it just doesn't exist... You can't put it on a "Wish List" like regular Amazon because, if it's out-of-stock, it won't come up in a search. You'll only see it if you look at your previous order and click on that (now in gray). This means they don't even have a feature that notifies you when something's available. Talk all you want about fresh produce (I tried, but they got it wrong every time) or Happy Belly (Amazon brand) affordability... None of it's any good if you don't have it when I need it. It's Supermarket 101. Speaking of which, what sense does it make, for example to have the HB "Oreo" type cookies available on Fresh, but to make the chocolate chip ones available only on regular Amazon? Same with other HB items... One variety's available on Fresh, the other OOS or only available on regular Amazon. Forget about the Ice Cream or other perishables. Why have your own brand if you can't stock it? Another problem we still have: Amazon's Nicauraguan coffee...Amazing coffee I had a monthly subscription for, suddenly gone for months in bean form on regular Amazon, available in ground form only on Fresh. I see the same problem happening with their other items like their own coffee... Not available at all, available only in ground, unavailable on Fresh, unavailable on both platforms, or only available on Fresh so you need a $150 total (impossible so far for me) to avoid delivery fees on your Amazon brand cookies, coffee or Ice Cream even if you pay for Prime... If this was a street business, you'd have shut down long ago. So... Still can't gather my $150 order. Hundreds of grocery products OOS on Fresh that are in-stock on regular, hundreds OOS on both, etc. This was all bad enough, but now you increase the minimum order *FIVE-fold* when you don't have enough to sell in the first place?? You don't even give consideration to paying Prime customers? I'm a huge Amazon fan, guys, but you suck at groceries. What's worse, is that you could be so much better, but instead of improving you increased the fee, not just $5 or $10 with improved or maintained service... **$150** for infinitely lousier service.

One word - Gloria. Well, I guess that is a name, not a word. From the moment we walked into the Arlington VA store, Gloria started to talk to us. Gloria proceeded to try to tell me what we were doing was incorrect to get through the turnstile. I told Gloria, thank you, we got this, we've been here several times before -- nope, she proceeds to talk over me. I gnored her and we get our cart and away we go. We had a 25% off coupon and there were several items on sale that we were planning to get. Stock is somewhat limited but my son enjoys it and I get him to pick out food he likes -- not always easy - so we typically have a successful trip. We get to the front and I see beer and wine -- I tell my son who is 15 to wait by the doorway and I walk in -- Gloria starts yelling, hey, hey, we have rules here. Hey, we have rules here. I walk back out and she repeats, yelling at this point, WE HAVE RULES. At this point, it is funny so I respond, I hear you Gloria - LOUD and clear -- I take out my ID and she doesn't even look at it. I said, Hey Gloria, what is my date of birth? She said rules are rules. I said, yes they are. At this point, I have no clue what Gloria is saying but she is still talking. We go to check out where you wave your magic palm to get out but first we have to scan the coupon and lord help, who comes running over -- Gloria, telling us you have to scan the code first - thank you Gloria, we know and did that. She proceeds to talk over me until I have to say - please leave us alone. I've been here many times. She then turns to my son to try to boss him around a bit just - my son and I are looking at each other - What the fart? So I have no idea what Gloria does but she goes over and does something to the scanner that means she has to ring us out! Oh lord Jesus, NO! We now have to take EVERYTHING OUT OF OUR BAGS and rescan it. Yet again Gloria goes into a litany of nonsense that I refuse to engage her in - I am talking to my son and she keeps interrupting us trying to tell me that since I've never been there before, this is how it has to be -- I've been there at least 4-5 times and my son goes there too. I am laughing now and she even goes as far as to try to tell me how to put my credit card into the machine. I applaud Gloria because she takes her job very seriously but if I ever see her there again -- I am not stepping inside that store and I would like to add I saw her do a similar thing to a gentleman when we first arrived. Gloria needs chill pill. She is going to do what she did to me today to someone that won't think it is funny like we did and it may not turn out well.

I was over charged and I reached out to customer service. I brought an cream worth 2 pounds and was charged 6. Customer service was not helpful at all and did not give me a refund.