AmazonFreshReviews of amazonfresh.com

Since 2020 I have relied on Amazon Fresh for groceries. They consistently have a terrible service, most times nothing goes according to plan. For example tonight I placed an order at 6PM and have been waiting for the order to arrive between a 9-10PM delivery window. They packed my order several hours ago, but the order never went out for delivery. Finally I called support to make sure everything was alright. They said they will “not have an update until 12:30 AM.” The customer service confirmed my cold groceries have been sitting in a driver’s car for several hours now, including eggs and cream. Not only have I missed dinner tonight, but all my fresh groceries are now spoiled. And I still have to wait for it all to be delivered - over 5 hours now and counting! Plus they are inconsiderate and do not care if my neighbors will be disrupted as they now plan to arrive in the middle of the night. My dog will be barking! The Amazon support agent was so robotic and just kept repeating “there’s been a delay.” They would not even cancel the order when I explained that it was all too much to deal with. So they expect me to sit here on my Saturday night and wait for spoiled groceries, and to call them back to “discuss the issue of the spoiled items,” after the order has arrived. It is infuriating. I plan to cancel my Amazon account after this. This is not the first time I have sworn to never order Amazon Fresh again, but I must remember how unprofessional this service is. Often they deliver fruits/vegetables that are not fresh and going bad. I have also had them deliver many items such as bread that are nearly expired. They did not even bother to notify me of the delay so that I could go get take out when restaurants were still open tonight. Breakfast will also now be spoiled for tomorrow and it has pretty much ruined the weekend. I am not always off on weekends, so this is especially disappointing to have so much sweet time wasted by Amazon. The opposite of “Fresh” and the opposite of convenient. I thought maybe it was just me with these constant issues, but I see their ratings are so low it really is Amazon.

Had been getting my groceries using my Walmart + , but they never had all the items . Would order 15 items , 5 would be unavailable . Not once was my order completed as paid for . Just ordered 38 items with Amazon Fresh .....has every single item ...delivered on time , packed neatly . They have my grocery orders from now on

I can’t believe they can’t see my address on their app - I saw them - they were at another house dropping off my groceries to a random person. Took me a while to find chat online - and they are issuing a refund - but will take a few days!! I tried the contact driver when I saw they were down the street but that didn’t work. It was my first and last time using this service or should I say trying to use this service. Ugh. So upsetting - we have technology to locate an address. Cmon do better

They cannot read an order correctly enough to fill it correctly. When you order two boxes of toddler, meals with 8 in each box and they deliver 2 little tiny trays there's a problem. Tried to correct it and got two more little trays the next day. So 4 out of 16 meals. Just because you come in the country and get a job doesn't mean you can do it right.

My mom ordered $150 worth of groceries and got someone elses order. She’s older so she has trouble contacting customer service and they don’t make it easy. I had to do it for her and they didn’t give her the correct order same day. Had to wait till the following day.

It was great for the first 6 months (Denver metro) . Then I received a delivery 3 hours late. A few items were sketchy to eat so I tossed them. Then , today, got a text it was going to be 2 hours late. I work where I live so whatever. They canceled the order, and I canceled the service. Maybe the driver got deported. Who knows??

We were shopping at Amazon Fresh on Shady Grove Rd the first time on Aug 20 around 5:00 pm. Tried to use Apple Pay at self checkout, the staff there said to me “you have to use the actual card”. I said “I don’t know I can’t. Your machine has a tap sign.” She said “I know more than you do. I’m more educated than you are. I’m a lawyer.” Customer service associate was so rude. No more shopping there anymore.

Drivers have names I can't even pronounce. Why in the world, as a customer would I put myself in a position to call the driver to ask where my order is?!! Customers should be able to call Amazon Fresh without having to spend hours finding a way to call customer service. Drivers do not know how to read English either, as my groceries are always placed on the wrong porch (I have a note stating where they go). They are always late!! Bags have been opened. Refrigerated items have been warm to touch and I have had to throw items out. Bread items smashed and eggs cracked. I recently had my entire order not even delivered. They blamed it on not being able to locate my address. I've had at least 6 deliveries prior. Calling customer service is a joke. Takes days for a refund. In this economy, we don't have days to wait on money to spend on groceries. I do not recommend Amazon Fresh. I will not be using them once my free trial is up. I do not feel valued or safe as a customer.