AmazonFreshReviews of amazonfresh.com

AVOID Amazon Fresh in Austin TX. If there's more than one form of payment in your account, they will ALL be charged. And forget about getting assistance from their customer service. Totally useless. They'll just make one even more annoyed. I've never had an issue with the regular Amazon customer service. I'm taking it as a lesson learned. HEB & Walmart plus are much better & more honest. Better interfaces, apparently.

Fahrer war zu faul 60 Artikel in 10245 von 20.00 bis 22.00 Uhr zuzustellen !

Ad said prices were up to 50% lower, but instead, everything I looked at was higher than the grocery stores I normally shop at. Never going back. Saw several other customers walking out, without making a purchase!

Many erroneous mailing. Amazon Fresh is a mess. Manager rude. Customer service poor.

Nothing seems to work right. At Amazon Fresh in Chevy Chase, Md. large sign over avocados says "4 for $5" but price comes up as $5.08. Explanation? Tax. But there is no tax on food items, and if there were, it would be $5.30. Stouffer's dinners up to 11.5 oz. are advertised as "2 for $5" But no Stouffer's exist in 11.5oz, most are 12 oz, and at check-out the full price shows up. Have to waste time going to Customer service; money is refunded but basically they don't seem to care. Overall, there is only one item in the store that is consistently cheaper than elsewhere and that is milk. But virtually all other items are more expensive than other stores. Not worth the time or trouble,

The store advertises in big onsite signage that all milk and yogurt is 25% off. No discount shows up on the dash cart. You ask an associate. They tell you it will get adjusted as you checkout your dash cart. No discount! You think it will get reflected on the receipt in the app. You get home and check the receipt. No discount. You request a call from customer service through the app. Customer service call back is prompt but after 15 minutes of going back and forth she says that the system is not allowing her to make the correction that I will need to call the store directly. I hangup and look for the store number. The listed phone number for every single Amazon fresh store is one 800 phone number. So I call that number and ask them to connect me to the store. They say they cannot connect me and that I will have to call them directly at, guess what, the same 800 number. And she politely suggests that she will stay on the line while I call that 800 number. I tell her that is the number that I have called and that is why she's talking to me. She's all confused. Then she starts validating my authenticity like as if I've called my bank or my credit card company. Then she finds out from the Amazon fresh department that the only way to solve the issue is for me to go back to the store. There we are. Back in the stone age. If Amazon Fresh goes the way of the dinosaurs, it will have nothing to do with the economy or the competition.

I ordered and got 2 random orderes for different addresses. I called them since food is a necessity thinking they would instantly send a new batch or refund a credit. NOPE. My receipts of the peoples food I got and order numbers isn’t enough for their “investigations” so I have to lose food and my money to feed my 3 kids for days until they decide what to do when clearly I have proof in my hand and I sent them and they will not help me. This company is horrible. Customer service is even worse are they serious? Johnelectric93 is my account for Amazon. I need this resolved or I’m going to post this everywhere. This is sad very sad. Hiring people they can’t read English then blaming the customer for their mishaps. No way

Dejé de comprar en esta tienda debido a que nunca cumplen los plazos de entrega la cual era la principal ventaja frente a otros supermercados. Haces planes en función a la franja de entrega que has elegido y normalmente los entregan con más de un ahora de retraso con el trastorno que supone. En ocasiones hasta los cancelan argumentado algo normalmente falso (en vez de reconocer que no les ha dado tiempo a entregar). En el último pedido que hice, era verano y los productos habían roto la cadena de frío. En definitiva. Una pena. Un servicio que empezó muy bien y a día de hoy no se puede usar.