AmazonFreshReviews of amazonfresh.com

I scheduled a same day delivery for the only time slot which was available which was 9:00 p.m. to 11:00 p.m. I received a message at about 9:00 that it was out for delivery but didn't expect it til closer to 11:00 .. well slightly after 11:00 I fell asleep and woke up at about 1:00 a.m. wondering if my delivery had come I looked outside my door and it wasn't there, only to find a message that the delivery was not coming. they rescheduled it for late night the next day and I have no hope that it will arrive again because these guys probably get tired and go home or lose the delivery when it's a late night delivery. I was always singing the Praises of Amazon Fresh but I will no longer. it's garbage because when I spoke to customer service they couldn't squeeze me in for earlier the following day, today. they should leave some room to squeeze in people that they let down but they don't or at least they don't even try. They actually offered to give me $5. I told them to keep their $5.

Tenía que recibir mi paquete hoy en el tramo de 21,00 a 23,00 a las 22,19 recibo sms que mi pedido ya llega sigo el rastreo del GPS y veo como el repartidor pasa a 500 metros de mi domicilio y pasa de largo y se pira sin ni siquiera hacer el intento de entregarlo a más de 60 km las 23,36 me llega otro sms que mi pedido va con retraso pero que aún sigue en reparto cuando yo estoy viendo que el GPS del repartidor me marca que está ya en marca Barna en la base y no eh recibido la compra servicio de entrega deplorable y ya no hablemos de atención al cliente resultado las 23,38 el pedido sin aparecer me siguen diciendo que lo traerán hoy ( a horas muy lógicas si) cuando el repartidor está a más de 30 minutos de distancia , no me dejan cancelar el pedido tampoco solicitar la devolución porque marca que aunq con retraso está en reparto y yo mañana ya no lo necesito lo necesitaba hoy son unos sinvergüenzas

Two times within 4 days of each order I was supposed to receive my orders between 8pm and 10pm. Both times they did not deliver! I called to find out what was going on and was told the driver did not show up for work, REALLY a multi billion dollar corporation has ONE freaking driver for the 8 to 10 shift!!? BS what a effin lame excuse. Never again.

They cancelled my order with no reason 1hr before the delivery window and told me 3-5 days on the refund. So now I have no food or money until they refund me and I go to the store and buy my groceries.

Its horrible. Firstly, its not like other brands. You order and then you have to wait till next day for delivery. Maybe sameday delivery is only available in select regions. You add products and order them, at the time of delivery they change the items with alternatives without even informing you on prior basis. Then, there's missing items. The delivery guy just sometimes doesnt know that an item is missing. You have to check the items and tell him. And its frustrating that you see an item available, you order it and at the time of delivery they say "Oh no its not available mate!" I tried giving Amazon Fresh a chance or two, but they messed it up every single time. And the refund of the missing items, gets refunded to your account but it takes 2-3days. Also if you have other services like Blinkit, Zepto, Instamart, Apnamart etc. in your area, better go for them.

@amazon @AmazonFresh DO NOT order from them! They are thieves and will mis-deliver your order and then tell you to get a police report before refunding! #grocery #scams @JeffBezos Unbelievable!! How is their incompetence my loss?!

Absolutely the worst. We didn't learn our lesson in that they sucked the previous time we ordered from them a few years ago. Tried again, and it was even worst. Driver arrived with 4 bags of frozen meals, one had so many means stacked inside that it burst the bag open. When the driver arrived they fell out all over my hallway. It wasn't his fault, it was whoever the irresponsible worker was who packed this. Aside from that, TWO items were missing, and I had to go through a ton of loops just to get a refund. Amazon makes it impossible to talk to customer service unless you're willing to dive layer after layer of links which was intentionally designed to keep you away from any human contact. Most people will never get to customer service. Luckily, I'm perseverant and tech savvy. NEVER FREAKING AGAIN!

Used to be good. In the last month I’ve had 2 orders get delayed and then cancelled. That means I either have to order again and get charged twice while waiting for a refund, or I have to wait 2-10 days for the order to be refunded. Right now I’m out $200. So if I try to place the order again I’ll be out $400, hoping the second time actually works. It has become too much trouble, and too much of a gamble.