AmazonFreshReviews of amazonfresh.com

Driver was Very rude Customer service is incompetent.

Consistenly late and unreliable.

Ordered food for my family mainly my kids on a set budget and was told my delivery would be same day later in the day got an email stating it was delayed and I would get another emails before 530 pm that never came and no updates I call customer service and they tell me they can't cancel my order and refund me the money back which is everything I had for food so now going on a full day I have had to now borrow money to order fast food for my kids to eat and still nothing but imsir you have to wait for your order then you when they show up you can refuse it well why the f would I refuse it at that point my kids need the food if shit is delayed and you can't make it within 24hrs refund people their money you don't know what struggles people are going through

I am Amazon Prime member and I have been purchasing Burt Bee's hand cream multiple times from Amazon.com. Yesterday I tried to order it the same way as always, but the system forces you to order it through something they call "Amazon fresh". They add five dollars for tip (!) as well as demand me to pay 10 bucks per month just for ordering one Burt Bee's hand cream (cost is under 9 $). Just ordered it straight from Burt Bee's company MUCH cheaper and I do not have to pay anything monthly. Is this real? Can I order anything from Amazon without tip and 10 $ monthly charge (add to my Prime membership)?

Placed an order fine. Booked a convenient slot and was able to track its packing and delivery. When they were one stop away and just 5 miles from my house I thought all was well with 20 mins of my allocated slot time left. Then they headed in the opposite direction to my house. 10 mins after my slot time and with the van now 12 miles away from me, I got a text to say sorry we couldn’t deliver your parcel and will refund to your account. No explanation given. Having spent about 3/4 hour trying, I’ve been unable to leave a review on the delivery or find out why it was not delivered. Most disappointed, as this was my first time on Amazon fresh and I thought this was going to be a fantastic way to shop in the future. It won’t be.

The bread I received was past the expiration date by five days. This has happened before. Shoppers need to look at expiration dates.

I've been shopping at the Long Beach store off and on since it opened. Customer service at this location is the worst I've ever experienced in a grocery store, period! I've had several issues with missed pricing; today was the last straw. I grabbed an item out of the frozen food section marked $4.99. Although it's not my job, I cross-referenced the description with the item. At check-out, it ran up to $8.49. I walked an employee to where I found it, priced at $4.99. He mumbled something about a mistake and then told the cashier it was $8.49 without acknowledging the item was in fact marked $4.99, making me sound like a liar. There have been many other issues; the employees here don't know what they are doing. I left my groceries and walked out of the store. Here, the customer is always wrong,even when they are right! I have been an Amazon Prime member for years. We deserve much better service than this. I won't be back.

Pros: Convenient Pricing is decent Good options Good pre-made salads and sandwiches Cons: Delivery always late No way to contact customer support for fresh deliveries No texting option for driver; only a transferred phone call Refrigerated items remain in "the danger zone" for too long during transport Perishable items always one day out from use by date