AmazonFreshReviews of amazonfresh.com

Worst platform for grocery order. Booked slot in the evening to deliver however delivery guy came in the afternoon (office hours). Order wasn't cancelled by me however app says returned. Called customer care and got the assurance below but in-vain. Again called Pyushi (customer care executive) but she had nothing but lame excuses. Message From Customer Service Hello, I am Sameer from Amazon customer service. This email is regarding the previous conversation related to the order. Re delivery has been successfully requested for your order ID:403-9621863-8332340 between 7-8 PM, please be available to receive the order. Thank you for contacting Amazon. We look forward to seeing you again soon. We appreciate your feedback. Please use the buttons below to vote about your experience today Warmest regards, Amazon.in

Yesterday was the third time in as many weeks were my order lingered all day and then was finally cancelled at 10:30PM when the order was placed for pickup between 2pm and 3pm. Not only is this inconvenient but your money for the order is held for up to 5 days because you submitted the order. The inability to fill even the smallest orders on time represents an inability to either correctly manage employees or reduce the number of orders based on what can realistically be filled.

Amazon Fresh has gone completely downhill in the past couple of years. 99% of the time when I make a grocery order I either don't get my order or they completely mess up the date and the time even though I put in the date and time on the app. The people that they hire through this company are people that I would say alarge percentage wise there are irresponsible. I have gone through so much stress with this company I canceled them today. The so-called convenience is loaded with so many inconveniences because of the unprofessionalism of the people working at this company. And when I try to reach someone online because at this point we can't reach people by the phone, the person is only on there for 5 minutes and then they switch over to another person and it's usually someone from another country who doesn't speak English well. Just horrible! I'll just do my shopping the old fashioned way. In person, until I find a better business to do my online shopping for groceries.

Did not get my food delivered The person delivered my order to the wrong house Where I called customer service said to make police report I read some of the reviews Evory one gave then a 1 stay away from a Amazon they not a reliable company

El día 23 de marzo de 2025 realicé un pedido en Amazon Fresh que incluía varios productos alimenticios, entre ellos una botella de whisky. Al recibir el pedido, comprobé que el whisky era de 200 ml en lugar de 700 ml, como es habitual. Lo adquirí pensando que se trataba de una oferta, pero en realidad se trataba de un producto más pequeño cuya imagen inducía a error, ya que mostraba un formato habitual de 700 ml. Me puse en contacto con el servicio de atención al cliente, donde reconocieron que la descripción era correcta pero la imagen resultaba confusa. A pesar de esto, no se me ofreció ninguna solución, ni siquiera la opción de devolver el producto asumiendo yo los gastos de devolución. Como cliente habitual de Amazon.es, siempre he recibido un servicio postventa excelente. Sin embargo, en esta ocasión, al tratarse de una compra gestionada por Amazon Fresh, no se aplicaron las mismas condiciones, a pesar de que me remitieron a las mismas condiciones generales y particulares. Considero que esta diferencia de trato es injustificada y genera una grave inseguridad para el cliente, sobre todo cuando la plataforma es la misma y se espera un nivel de atención coherente. Actualizo la situación. Después de algún tiempo, la empresa me ha dado una solución satisfactoria. Aunque pretendía una solución equitativa, finalmente la solución me favorece más a mi. Sigo sin entenderlo, porque no me parece justo, pero agradezco el gesto de Amazon.

I had placed my order in the morning, and was given a delivery window of between 11am and 1pm. At 1:15 I received a message that the order was delayed, but still coming. That was the last I heard. When I clicked the link to track the order, a link given to me by Amazon, the only information I was given was "Unable to track order". It took me hours to reach anyone by phone, and they could not tell me what had happened to the order, but did confirm I had been charged. I asked for a refund. I do not understand how a company can stay in business when they so clearly do not care about customers. I have not been contacted about the problems with the order or offered any explanation. The order just disappeared. I will not be ordering from Amazon Fresh again.

Annoying trash that needs to disappear, I'll order drinks the next day worth £8 with prime which is fine but then some days I'm forced to used Fresh and I need to spend over £40 with no way to change it. Amazon what are you doing :/

First delivery they packed my cookies in the same bag as the BLEACH!!!! The second delivery and last! they drove around Miami in 90 degree temps for over 4 hours with my milk, eggs and ice cream. Needless to say they had to go in the garbage. Extremely disappointed. Will not be using them again.