ALPAKAReviews of alpakagear.com

While customer service has been ok and responsive, the shipping is taking extremely long. I live in Melbourne where they have a physical store, but my item was shipped from hongkong, which makes no logistical sense. My item was apparently shipped out on 03/12/24. Today is 13/12/24, with no updates in my shipping. I will be travelling soon and have no confidence that it will turn up prior. Disappointing that my first experience with Alpaka is like this.

Tl;dr The bad Alpaka customer service you keep reading about extends to Re:Carry. Wanted to quickly share my experience with Re:Carry. I ordered an Elements Tech Max pouch from their site. It was listed as being new with tags and sold directly from Alpaka. I understood it could be a return or was even ready for a factory second. What I received was a regular sized Tech pouch with a Max tag. I’m giving them the benefit of the doubt that someone there is incompetent instead of thinking this was on purpose. I made the claim through their website which has to be within 72 hours of delivery and only accepts .jpg (NOT .jpeg like an iPhone takes) or .png. They offered return/refund or $20 off to keep the wrong item. 72 hour window to ship for the return. What I’m not happy about is that they won’t exchange or offer free shipping on the replacement even though they have the exact same thing in stock (new w/tags, color, from Alpaka direct). They are willing to refund but after paying shipping again and the price difference today it would be about $20 more than I paid. I had also bought a pro strap that I’m no longer sure what I’ll do with as I’m sure they won’t take it back. They are no longer emailing me back. It seems like they have rigid policies that prevent them from doing the right thing. I can’t imagine a free shipping code being worth the bad feelings. The pack is decent construction but service is part of the price and whatever discount you’re getting isn’t enough.

ho acquistato uno zaino e un tech sling, durante la promozione black friday. in regalo una sling mini e un'altro gadget. i prodotti sono fatti con materiali eccellenti e di ottima finitura. qui prodotto approvato al 100% due cose da migliorare, la spedizione davvero troppo lenta. il packaging di spedizione. lo zaino e i suoi gadget sono fatti con materiali ottimi, meritano un packeging di rispetto per non rovinarli nel viaggio di spedizione. il costo non è cosi basso.. come tale dar valore all'oggetto comprato. per il resto alpaka approvato

Terrible customer support, sent messages for three days trying to cancel an order and was completely ignored. Scum bag company avoid at all costs!

Decent product that arrived on time I ordered from California and received my order in about a week. Got the Metro Sling V2. Zippers are a bit stiff and hard to use and the material isn't the most flexible but for 60 bucks it's acceptable quality in my opinion. Most negative reviews seem to come from shipping taxes and poor return policy which I cannot speak to since I ordered in the US so that it something to look out for if you are ordering from somewhere else. All in all was a decent quick experience for me however your mileage may vary.

Absolutely amazing pouch, incredible quality and feel. Excellent customer service. Would highly recommend this product.

Horrible customer service. They cancelled my order and gave a the reason (my ip address did not match my billing address) when I explained that this is an Apple privacy setting to prevent unwanted tracking and that I’ve ordered from them in the past with the same login information as well and also that I had to use shops two factor authentication they said “well you can just purchase the item again and use PayPal this time”… they honestly could’ve just reached out to me using my email they had on file from my previous purchase to verify before just cancelling my order… seems like they’ve outgrown their customers…

I have Shiftpack V2 and I just lost chest strap one side. I contacted Alpaka to buy a new one but they are happy to send a new one for free. Fast response and good mind service