ALPAKAReviews of alpakagear.com

Response from ALPAKASep 12, 2024

Hello Wilf. Thank you for sharing your kind feedback about us at ALPAKA. We are glad that you are enjoying your Metro Backpack as well on your out and about trips. Do let us know if there is anything that you would require assistance with by dropping us a mail at [email protected]

Response from ALPAKASep 12, 2024

Hello Nico. Thank you for the feedback and the positive recommendation as well. We sincerely appreciate it.

Response from ALPAKASep 12, 2024

Hello Alex, We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further on your return refund. Thank you

Response from ALPAKASep 26, 2024

Hi Mr Tom, Thank you for sharing your feedback. I’m sorry to hear about your experience with shipping and the return process. We understand how frustrating this can be, especially when expectations aren’t met. Your concerns about our shipping and returns policy are important to us, and we’ll be reviewing them to ensure they’re fair and transparent. I’m glad to hear the product itself met your needs, but I completely understand your decision not to shop with us again under these circumstances. If there’s anything we can do to make this right, please let us know. We appreciate your input as we strive to improve.

Response from ALPAKASep 12, 2024

Hello Nate, thank you for your kind feedback and recommendation of our products here at ALPAKA! We truly appreciate it.

Response from ALPAKASep 26, 2024

Hi Shaun, Thank you for your feedback. I’m glad to hear you’re happy with the product itself! I completely understand your frustration regarding the additional fees upon delivery. To clarify, since July 2021, EU VAT is charged at checkout for orders under €150, ensuring there are no hidden costs. However, for orders over €150, VAT may be charged when the package arrives, which can lead to unexpected costs. We appreciate your insights, and we’ll work on making this information clearer for future customers. Your experience is important to us, and we hope you might consider giving us another chance in the future.

Response from ALPAKASep 26, 2024

Hi Fernando, Thank you for your feedback! We're glad to hear your parcel arrived early. We understand that sizing can sometimes be tricky, and we appreciate your understanding. If you have any questions or need assistance, feel free to reach out. Enjoy your purchase!

Response from ALPAKASep 26, 2024

Hi Asmir, I’m sorry to hear about the delays with your orders. We understand how important prompt shipping is, and we strive to process all orders as quickly as possible. Most international orders ship from our warehouses in Hong Kong and China, while some items are available for faster domestic shipping from our Texas warehouse. We typically process orders within 24-48 hours on weekdays, with dispatch occurring within 24-72 hours after that. We offer three shipping options for the US, including free standard shipping for orders over $95. I appreciate your feedback and will ensure it’s shared with our team to help improve our service. If you have any other questions or need further assistance, please let us know!