ALPAKARedefining urban mobility with next-gen backpacks, slings, and more. Designed for the modern explorer. Our sleek, high-quality gear fuses style with functionality, built to endure your journey—whether across the city or around the world. Experience innovation in every detail. We ship globally, so you’re always ready to move forward.
ALPAKA (alpakagear.com) has 109 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Axel
Order was lost in the mail, they refused to reship or refund. “Unfortunately, we're unable to reship your order since this isn't insured.” Nice
Response from ALPAKASep 26, 2024
Hi Axel, We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further. Thank you
George
Purchased a couple of items with this company. A strap arrived broken so I thought no big deal, I will contact support. Support sucked, the folks had to get it "approved" as it was not their department. Once I got the approval they said they will provide tracking, 4 days later still nothing. I will never buy any thing else from them again... If a company is good I don't write a review but if they are bad, I feel like a have to let folks know. Thanks a lot Alpaka for making me waste time on you.
Response from ALPAKASep 26, 2024
Hi George, I'm really sorry to hear about your experience. It's frustrating when things don't go as planned, especially with customer support. We strive to provide timely service, and it sounds like we fell short in your case. I appreciate you sharing your feedback, as it helps us improve. If there's anything else we can do to resolve this for you, please let us know. Thank you for giving us a chance to address your concerns.
Craig
Great bag and amazing service. Came in less than a week even with the Christmas post in the uk being slow and no hidden fees like other reviews. Will definitely be buying more.
Response from ALPAKASep 26, 2024
Hi Craig, Thank you so much for your kind words! We're thrilled to hear you loved the bag and had a positive experience with our service, especially during the busy holiday season. We appreciate your support and can’t wait to serve you again!
Kev
I ordered two items and I'm thoroughly impressed. Both are minimalistic, precisely what I was looking for. The delivery takes a bit longer, probably because they're shipped from the US (I'm based in the UK), but this was transparent during checkout, and the tracking service is excellent. Overall, a great experience and I would recommend.
Response from ALPAKASep 26, 2024
Thank you so much for your kind words, Kev! We’re thrilled to hear that you love the items and found them to be exactly what you were looking for. We appreciate your understanding regarding the shipping times, and we’re glad the tracking service met your expectations. Your recommendation means a lot to us! If you need anything else, don’t hesitate to reach out.
Son Light S.
They charged two separate "handling fees" to return the same item. I purchased the item for $25 and I'm getting back $15.76. Do not buy from here unless you are 100% sure you will not have to return it
Response from ALPAKASep 26, 2024
Hi Son, I understand your frustration regarding the return process and fees. Our return policy states that all items must be unworn and in original condition to be eligible for a full refund, minus any applicable fees. Unfortunately, we do not refund shipping costs or transaction fees, which can affect the total refund amount. We appreciate your feedback and will take it into consideration as we review our policies. If you have further questions or need assistance with your return, please reach out directly to our customer service team. Thank you for sharing your experience.
Evan F.
I have ordered like 7 things at least from ALPAKA and I do like their products. There are things I’d change to some of them but overall they are definitely good quality. One thing that bugs me about the company is how long it takes to arrive. You can order something and it won’t ship for a least a week. Which can be frustrating. For the price you’d think they could grow a bag in a box and ship it fairly quick.. I could be totally wrong but almost all companies I’ve bought through is able to get the product in my hands within a week. But overall I still like the products. Wish they had more hook and loop parts in some of them, also I wish they did more patches and sold patches. Or stickers. Things like that are basically free advertising for them. If you see a sweet backpack with an ALPAKA logo, you know where to look.
Response from ALPAKASep 26, 2024
Hi Evan, Thank you for your feedback and for being a loyal customer! We’re thrilled to hear you love our products. We understand the shipping times can be frustrating, and we’re constantly working to improve that. Your suggestions for more hook and loop parts, patches, and stickers are great ideas! We’ll definitely take them into consideration for future product lines. We appreciate your support and hope to continue exceeding your expectations. If you have any more thoughts, please feel free to share!
Ben
WORST COMPANY: Don't ever, please, purchase anything from this company. Find some more decent and trustworthy companies, please. You will be disappointed if you buy from this company.
Response from ALPAKASep 26, 2024
Hi Ben, We are sorry to hear about this. Kindly please drop us an email on [email protected] for us to assist you further. Thank you
video T.
Just the worst ! DO NOT GIVE TGEM YOUR REAL EMAIL !!!! Nothing you can do will stop their spam after your order & tysts to the point where they even spam you & they actually apologise for doing it !! What a disaster of a scamming pack of scumbags
Response from ALPAKASep 26, 2024
Hi there, I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your email address so we can look into this and see how we can assist you? Thank you!
