Customer
HORRIBLE SERVICE AND HIDDEN COSTS
HORRIBLE SERVICE AND HIDDEN COSTS Absolutely horrible service , quality and attitude. I payed 20$ for express expedited delivery, but I had to wait more than three weeks, meanwhile I was told that it’ll take 3-5 business days. No one told me about hidden fees, but I had to pay extra 70$ for customs and duties and no one told me that package is going from china. Customer service - what is that ? Never heard about it. Waited for ages for an answer from them. DHL - worst company i can think of. Left my package somewhere, but not at my house. In the end - quality of products from Alpaka - 3/10. Very dissatisfied and disappointed. Better buy some 5.11 or Maxpedition pouches / bags.
Response from ALPAKASep 26, 2024
Hi there, I'm really sorry to hear about your experience. We take feedback like yours seriously and want to help. Could you please provide your order number so we can look into this and see how we can assist you? Thank you!