AllTrailsReviews of alltrails.com

AllTrails claims that "all our trails are verified by experts," but let’s cut through the marketing spin: this is user-generated content, not expert verification. The majority of the trail information on AllTrails is uploaded by users—individual hikers with varying levels of experience. While these contributions are valuable, they’re inherently subjective and often inconsistent. A trail that one person rates as "easy" might be a serious challenge for someone else. Similarly, details like elevation gain, distance, and trail conditions are prone to error, especially when left unchecked. Here’s the problem: false or misleading trail information can and has put lives at risk. Inaccurate difficulty ratings or incomplete details about terrain, weather hazards, or required experience can leave hikers unprepared and vulnerable. Why does this matter? Hiking is an activity where preparation is critical. Knowing a trail’s true grade, conditions, and challenges can make the difference between an enjoyable day outdoors and a dangerous situation. Platforms like AllTrails should focus on transparency about their processes instead of misleading users with false claims of “expert verification.” To all hikers: Don’t rely solely on AllTrails or similar platforms for critical trail details. Use verified, standardised systems or resources provided by national parks and hiking experts. Your safety depends on it.

Do not use. It took me four attempts to try and contact customer services - twice I used the online chat function which says a 'member of the team will email you shortly', yet I never received an email. Then I tried the support email address and completed an online form. They have taken money for a subscription without notifying me that it was due for renewal and, although I have been very clear that they are in violation of the Digital Markets, Competition and Consumers Act 2024, and I have a right to a full refund as part of a 14-day cooling off period, they are ignoring my request. Please, don't get trapped by the 7-day free trail as trying to cancel the subscription is a nightmare and this issue is still unresolved. Now, all my emails to them are being ignored.

Tried AllTrails in the U.K. but couldn't use it because it is in kilometres. In the U.K. we use miles and I don't even know what a kilometre is equal to.

You can use it one week for free. I deleted my account before the week expired, but they still have made a withdrawal from my credit card. Stay away!

This year Ive walked two Caminos in Spain and Portugal, total 1100km, and walked trails locally leading up to these walks, 25km per every other day for three months, admittedly I haven’t always used All Trails as there’s not always a signal or it drops out along the trail, Now All Trails tells me Ive only walked for 2.5 hours all year, so won’t be renewing subscription.

They charged me even though I canceled my subscription on time, and their response time is extremely poor!

Same experience as most people was supposed to get a free trail for 7 days and a reminder to cancel if I didn’t want to subscribe Guess what no reminder and they charged my card even though I cancelled on Apple account, No emails have been answered either!! Do not download this app!

They charged my card again despite I remember last year was the same issue and I turned off the renewal option. Now I see on my profil the renewal option is on again. It's a complet scam. The app itself is useless, couldn't use it at all. And no option to find my card details to delete it. PS. They promised me to refund the money. I am waiting.