AllTrailsReviews of alltrails.com

very hard to delete account

Sama ongelma kuin useammalla aiemmalla arvostelijalla: Ilmaisen kokeilujakson jälkeen tilauksen peruutus on tehty hankalaksi. Tilasin appin AppStoren kautta ja peruutin tilauksen kokeilujakson aikana. 7 päivän päästä tililtäni veloitettiin kuitenkin 35,99€ vuosimaksu. Reklamoidessani asiasta AllTrailsille sain automatisoidun viestin, jossa ilmoitettiin, että auto-renewal-ruksi on nyt poistettu tililtäni ja että ”saan” nyt hyödyntää tilausta vuoden ajan. Vuoden tilauksen veloitus on tehty suoraan tililtäni. Tuo veloitus ei tietenkään näy AppStoressa, koska tilaushan on asianmukaisesti määräajassa peruttu. Apple ei siis tule korvaamaan tilaussummaa ja AllTrails vetäytyy vastuusta. He eivät edes vastaa viestiin. AllTrails ylläpitää siis kieroa systeemiä, jolla kokeilujakson asiakkaat pakotetaan vuoden tilaajiksi autorenewal-metodilla. Tietenkin ala-arvoista, mutta vaikuttaa AllTrails-tiimin tietoiselta rahanhankintakeinolta. Appia en tule käyttämään, vaikka minulla nyt vuoden pakkotilaus on.

The support is excellent. I think you can just try it out if anything you don't like you can contact support and they will help you promptly. I enjoy the app and the service, regular price was $35 before but this year I got discount for $17. So I will give 5 stars for this. without the app I would have been lost in the woods honestly regardless of following the trails path. I am sorry for those who have not so good experience with Alltrails but take 5 mins to write to them and to let them know what they have to improve.

So bad. SO bad...so bad.

I've been using the app for some time and generally found it useful. However, a recent experience raised significant concerns regarding trail accuracy and user safety. Last week, I completed a hike that included sections of the Bibbulmun, Winjan, and Kattamorda trails. The route was listed as a moderate hike, estimated to take around 1 hour and 30 minutes. Based on that and the listed terrain, we planned an afternoon hike accordingly. While the first part of the trail was beautiful and well-marked, the second half was a serious issue. The trail abruptly disappeared, leading us through dense, unmarked bushland with no signage. Alarmingly, we found ourselves in what appeared to be a restricted area. The hike ultimately took nearly 4 hours to complete, and the deviation posed both a physical challenge and a safety risk. What’s more concerning is that I attempted to leave a review warning others—but it hasn’t been published. My hike data has also been erased, and there appears to be no direct customer support, only a chatbot on the website. This experience raises important questions: How many trails in the app are similarly inaccurate or outdated? What measures are in place to verify trail information? Why is there no reliable user feedback mechanism or support contact? For an app many rely on for outdoor navigation, especially in remote areas, this level of inaccuracy and lack of support is unacceptable. I hope this feedback is taken seriously by them.

Absolut nicht empfehlenswert sondern nahe am Betrug. Beim Probeabo von einer Woche würde eine Erinnerungsmail zur möglichen Kündigung versprochen. Diese habe ich jedoch niemals erhalten sondern nach einer Woche wurden die Kosten für ein Jahresabo abgebucht. Bei Kündigung nach einer Woche wird darauf hingewiesen das eine Rückerstattung nicht möglich ist. Klares Fazit, andere App nützen und damit dieser App den Markt entziehen

Træls hjemmeside kan ikke bruges uden at log ind.

Seriously amazing app and happily used paid features. If you're considering going on a serious hike, I highly recommend AllTrails app.