AllTrailsReviews of alltrails.com

Absolutely garbage !!! So annoyed as signed up for a trial, which was for 7 days. It says you get a reminder after 5 days ! Which I DID NOT get !! Then they make it impossible for you to cancel or contact them!! I will keep writing these reviews until someone actually refunds the money that they have taken !

I have used Alltrails several times to just plan routes and import GPX files. All fairly simple, although I find calling a trail a map confusing, even technically correct. Marked paths seemed consistent with OS UK paths. Using community trails also worked OK. It was clear that the route was following a right of way. Purchased the subscription so I could download maps and navigate using the app. Using a Samsung S20 all worked fine, Followed a 12k walk using the Alltrails mapping. This is a bit lacking in detail, so tried to download satellite view, but did not seem to work. Following a GPS track was OK, but without way points you cannot get a distance to next turning/ feature. 3 stars because the basics work. Would expect a bit more for the subscription though. Have not had to try to cancel a subscription so can’t comment on that. Though turning off auto renew was simple.

I thought I give it a go, doing some hikes in the Lago Maggiore region. Tried 2 hikes, both were completely inaccessible. app pointed us to non excisting park spots... total waste. Then my week of try to buy went by, and now I paid 30 euro for a bunch of useless green and black pixels which I will probably never use. Waste of time, dont buy it.

I signed up for a free 7 day trial period. On the trip the maps didn't work and got us even more confused. It constantly said we took a wrong a turn when we were on the trail. They charged immediately at 5:00am on the day the free trial period ended. I hade a note in my calendar to cancel the subscription that day but they beat me to it. I canceled the subscription. AND then tried to charge my card again. Don't even bother with this company. Update: They have not stopped attempting to charge my card despite canceling. Every single day for weeks.

Utter rip-off and expensive. Confusing to use, I am an avid and experienced hiker, but this app is a mess. Poorly designed, not at all intuitive, Additionally, it doesn’t know major trail name. This is the third hike it’s failed me on a hike. Friends agree. I’m better off with a compass and a paper map.

Krijg net een mail over het vernieuwen van hun privacy beleid in zake mijn account. Ken deze hele site niet?????

Absolute scam. Charged me on apple subscription I didn’t want for a map that doesn’t properly work. Apple won’t issue a refund. What a disgusting situation on both sides

The application is not good at finding or displaying trails. However, my complaint is with auto-renewals. I received a warning that an auto-renewal was pending in 3 weeks. Immediately responded asking support to turn off auto-renew. I did not subscribe through iTunes so it does not show in my subscription there. I subscribed through their website, so there should be a "turn off auto-renewal" button in my profile but there is not, so as mentioned, I emailed support. I received no response and they went ahead and charged me for the renewal. Went into their support system and tried to get the renewal refunded and was told that I only have a free subscription - then why did they charge me for it!!?? October 2024 update: after numerous emails and chat request attempts, someone finally responded to my support emails. They would not refund my money for 2024/25 even though I did not use the app, but they did provide written confirmation that my subscription will automatically end next year without auto-renewing. So at least they did something about it.