AllTrailsReviews of alltrails.com

Steve from atomic bikes stole my.rim and tire and won't give it back

I got all trails a while ago for my hikes, walks, runs and rides, I very quickly stopped using it, because all trails is unbelievably stupid to use. I was plotting a scenic drive today, Its the first route I've plotted that's over ten miles, and I wanted to add way points. You can't just add a way point and then move on or add another one, without first saving the map, then being dragged out of editing mode, then having to go back in to edit mode, only to have the exact same obnoxious tripe happen on every flipping waypoint you try to add. I remember years ago how unbelievably NOT user friendly all trails are. But I left if for a while and came back to it, only to remember all the idiocy and clearly untested things they have on their app and website is not only still there, but seems to be worse! My god! I cancelled my auto renew, and if I could get a refund, I absolutely would. This has got to be the worst route planner I've ever used, and only when you start doing more intricate routes do you really start to notice the laziness that's been put in to developing this. STEER CLEAR FROM ALL TRAILS!!!!!

I originally paid $35/year for AllTrails+ with full access to features. Now those same features are locked behind an $80 plan, and I’m being told to “upgrade” to keep what I already had. Meanwhile, new users are being offered 30–50% discounts on social media. That’s deceptive and punishes loyal customers. AllTrails also hasn’t responded to my support emails.

Nifty app and good routes, however, taken a point off as they used to have a map you could follow on your apple watch screenface but now you have to use your phone!

I only have used Alltrails online as a general guide and have not paid anything for a subscription. I have found that their mileage and elevation gain is extremely inaccurate. Friends use it and their info is off significantly from GPS data and from other sites like wta.org that I use (WA trails association) I was very annoyed this week when researching data about the high sierra traverse. According to alltrails, the route after summiting Mt. Whitney at the end should descend the technical climbers route. The standard hikers descent route isn't even mentioned! After doing my own research, I would NEVER want to descend the climbers route, especially with a full pack with overnight gear! It involves technical scrambling on loose rock and scree. I am doing this hike as a backpacking trip. I thought alltrails was supposed to be about hiking trails-not technical mountaineering. This makes me believe the data for alltrails is compiled via AI or other algorityhm without a real human actually reviewing it. Alltrails is OK for a broad overview, but absolutely don't rely on it for technical accuracy.

Really bad customer service. I purchased a gift for my son to give to his dad for fathers day - an annual subscription. I haven't received the confirmation email and have tried unsuccessfully to contact them via chatbot (getting caught in a loop), 2 x emails and a Facebook message.

I downloaded a trial that didn’t work so i did not bother to cancel it. However the money was billed afterwards. Difficult to contact the customer service. They only reply once and don’t take action.

SCAM!!! They are hiding the unsubscribing function so deep that you have to spend a lot of time figuring out where, in three different platforms, it is hidden, and how to deactivate it. They don't even have an unsubscribe button, and under the "Edit Account," you'll have to figure out that turning off autopay is a subscription cancellation! I'll never return to support this tricky, dirty marketing tactic.