AllivetReviews of allivet.com

Allivet has the worst customer service I have ever dealt with and after weeks of getting the run around over a valid flea/tick prescription they needed to request numerous times and were sent, they always come up with another reason to delay shipping. They have been sent a new prescription from me by mail, email and from my vet over 6 times and claim they still haven't received it. After taking my money. Promises to resolve and ship never kept. I would strongly advise NOT to use this company.

Best pharmacy around. Best prices and fastest shipping. Thank you Allivet 🐾🐾🐾💜

The process of getting the prescription sent in was easy. They stay in contact with you while waiting on prescription. It is easy to get in contact with them if necessary. This is the second time that I have used them for my dogs. Once was several years ago and then again now when I needed medicine for another dog.

This was the first time I used this site. My order was for an OTC product I ordered on 9/1 and recieved it on 9/4 so it was delivered fairly quickly. I used autuship to save money and canceled it after I received my order. It came with a $50 off coupon which I used on my next prescription order( also using autoship). Only 2 issues I have was canceling autoship, you really have to scroll down to find the link, and the review email link didn’t work for me

The cheap comes out expensive - just remember that. Sure, their prices are great in the beginning. But actually receiving an order in a timely manner is a JOKE. It took a week for overnight shipping to actually be shipped out, which makes the free upgrade pointless. I will NEVER use them again. I ended up spending more time and more money to get what I needed to feed my dog. And I barely got an apology let alone any solution to the problem. Just a bunch of ridiculous emojis. They are inept. EDIT: I've already been on the phone with you several times, trying to get an update and see what the hold up is. On Thursday the 10th, everything was approved and with YOUR pharmacist for approval - despite my vet already approving it. I was given next day shipping on that day. Today is Monday the 14th and even though ythe order went out Friday, "it got pushed" to this week, a rep told me. I just received an email from Fedex that my overnioght package that was shipped Friday the 11th is now coming on Wednesday the 16th. Overnight?? My vet approved this prescription on the 9th. You supposedly approved on the 10th and upgraded to overnight shipping. But still it's not until the 14th that it technically went out and it's still taking two days for supposed overnight. There's no reason why I need to keep dealing with you people. I tried. I was given a $50 refund, which is good. And also a $20 credit, which is unnecessary because I'll never order from you again. Is there any company that doesn't just pass the buck? No. You sent it 2-day, not overnight. FedEx records clearly show 2-day from the beginning. My vet approved the prescription on the 8th. You did nothing until I called and complained on the 10th. THat was when you claimed it was going out THAT DAY overnight. It didn't go out until the 14th two-day. I received on the 16th. STOP LYING. And stop calling me. Not interested.

The company can improve by telling the truth and getting your pet’s medication to you before you run out for the third time and have to call your Vet so your dog/ pet does not suffer. That is the best thing I can say. I used the date of the experience the day my dog’s medicine was supposed to come. It is not coming!

Follow up and communication was excellent

I have, now for 2 years, found Alivet to be a responsible and trustworthy company. Communication is strong and timely.