Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Allivet (allivet.com) has 4,401 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Excellent
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4,401 approved reviews, newest moderated first
Ella
So far, so good! Everything going well from notifications, to vet refills, to timely delivery.
Response from AllivetMay 29, 2024
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service.
Brian S.
Did not follow my delivery instructions.
Tamera S.
I had stopped a auto ship once I got an e mail my card was declined on a Monday got another e mail on Wed. I checked my account adams de wormer was on stop for auto ship my card was charged on Thursday I called and asked about this I was told once it comes to send it back for a refund!! Why??? It should have never been sent!!! And I have not received it nor a return shipping label or a refund very very unsatisfied with the customer svc and this whole experience!!!!
Reader T.
Never have to worry, you always deliver timely reminders and swiftly deliver needed medications . Thank you for your excellent service. Baby Ruth and Lookaway Br'er
Response from AllivetMay 29, 2024
Thank you for sharing your positive experience with us, and we look forward to serving you again in the future.
Cindy
I have now placed 2 orders with Allivet for my 2 new kittens. Both orders arrived promptly and were exactly what I ordered. My only less than stellar experience was my contact with an operator trying to get some advice about the weight range for the product and using auto ship. My newest kitten is part Maine Coon and close to the upper limit of the weight for the orange Revolution Plus. Essentially, it was a waste of time and I was compelled to order far more conservatively since she may well exceed the range when I need to reorder. Surely, the operators should be able to offer suggestions regarding questions such as this.
Response from AllivetMay 29, 2024
Thank you for your feedback! We have shared this information with our service teams and will continue to find ways to provide more support in situations like this. We're grateful for the opportunity to serve you and look forward being meeting your pet’s pharmacy needs.
Elaine
Such great prices and the communication was excellent!!
Response from AllivetMay 29, 2024
We're grateful for the opportunity to serve you and look forward being meeting your pet’s pharmacy needs for years to come!
Boudreaux, E.
Received in a timely manner
Response from AllivetMay 29, 2024
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support means a lot to us.
Linda
You have a habit of sending out autoships and charging bank accounts when you weren't authorized for every 4 weeks - I specifically set autoship as every 3 months! So my bank is $66 smaller when I didn't expect it to be, and I didn't need another 3 tubes of flea/heartworm meds so soon. Then I have to waste my time on the phone. This is the second time this same thing has happened. Rep talked me into staying as a customer by extending autoship which I am not sure I want to trust. You also give a 20% discount for the first month of autoship, but then set it up as only 5% after that. Tricky and not impressed. Not saving as much as we expect and get surprise charges to our bank accts.