Steven
Overall
Overall, based on my genuine experience, I have given this review a low star rating because the product issues combined with lack of support made the experience unsatisfactory. I am sharing this honest feedback so other customers can make informed decisions and the company can see where they need to improve. As a customer, it’s frustrating to invest in a product that does not work as advertised, and even more frustrating when the company does not respond or take responsibility. I am writing this review in the hope that Albany Park will improve their customer service responsiveness and follow up when products are defective.
Response from Albany ParkFeb 11, 2026
Thank you for taking the time to share your honest feedback. We’re truly sorry to hear about the product issues you experienced and that you felt unsupported throughout the process. That’s not the experience we want for any of our customers. We take concerns like this seriously and would appreciate the opportunity to review your case and make things right. We'll reach out to you directly to see how we can try and resolve your concerns better than we did previously.