Alaska AirlinesReviews of alaskaair.com

If you value customer service, avoid the Alaska Airlines credit card. I’ve never had a worse experience applying for a credit card. With a 797 credit score, I expected a smooth and straightforward process—but it turned into four weeks of frustration. After being verbally approved, I was told my card would arrive in 2–3 business days. A week later, with no card or updates, I called in. Only then was I told—vaguely—that “additional information” was required, though no details were provided. A letter eventually arrived requesting my pay stub and an authorization form to verify my SSN, with the only submission method being through the mail. In 2025, that’s not just inconvenient—it’s concerning. Two weeks after mailing sensitive documents, I called again, only to be told they “never received” them. Even worse, the representative claimed they now had “everything they needed” anyway, and suggested I cancel and reapply. When I asked why I was required to send unnecessary documents in the first place, I got no clear explanation. At that point, I canceled my application. After weeks of poor communication, conflicting information, unnecessary document requests, and a complete lack of transparency, I have zero confidence in this product or the company behind it. Bottom line: The process was unprofessional, frustrating, and left me questioning the security of my personal information. I’ll be taking my business elsewhere.

I took a short hopper flight with Alaska from LAS to SFO in Business Class mainly to do an evaluation of the airline with a view to using Alaska for future internal flights for me and my colleagues. To start, I'd note things did not get off to the best of starts. The check-in process was a little chaotic and the team seemed not to notice they had BC customers waiting in line. When they did I was a little disappointed to have to listen to one of the team complaining to another how much they disliked check-in and wanted to only do gate work. I did not take it personally! It's fair enough to have gripes but do you really want to air them in front of customers? I was pretty sure Alaska did not have a lounge or shared lounge access at LAS but I thought I'd check. Instead of a polite 'I'm sorry sir we do not currently have a lounge at this airport' I instead got a withering look that smacked of 'you are joking aren't you' and a curt no! I can see why this individual really did not want to do check-in. I was not looking forward to my flight and, if I had been writing a review at this point I'd be heading for a single star rating (and certainly no future flights or recommendations Good news. it improved considerably. The boarding was smooth, polite, friendly and ordered. Then, the best bit. The aircraft. I was expecting one of those half-baked BC cabins with standard seats. more legroom and a shared middle seat for two people. I could not have been more happy. The cabin was a real BC cabin, great seats with plenty of room and really comfortable. I kind of wished I was flying further. The team on board the aircraft were great too. So polite, so helpful. All in all, a great, uneventful, comfortable flight. In fact, I would have given a five star review if it wasn't for the disappointing performance of the check-in desk team. But I'll definitely fly with Alaska again.

Abbiamo dovuto volare con questa compagnia da Las Vegas a San Francisco, uno dei nostri bagagli (anche di altri passeggeri) arriva completamente aperto, tagliato con dei mocassini da uomo mancanti. Subito dietro al nastro c’è un ufficio preparati dove ci lavorano ben 3 signorine, una delle quali si occupa di noi. Inizia dicendo che la valigia è forse scadente e non è responsabilità loro, la giro e le faccio notare che è una samsonite anche piuttosto nuova (dunque non scadente) mi risponde “dolcezza hai chiuso male la cerniera” dolcezza a tua sorella ma come ti permetti ho 50 anni suonati!!! Così mi da un foglio dove devo chiamare per avere dei soldi e me lo da indispettita trattata come una pezzente, il numero di telefono non risponde mai nessuno rimani in attesa ore, ho dato tutto alla mia agenzia viaggi ci pensano loro. Oltre agli aerei vecchi avete anche il personale scortese e incompetente, la signorina sicuro ci ha provato a prenderci in giro!

Alaska might have been good in the past. Now they're below awful. They manipulated my seat prices outrageously, so I booked on American (a flight Alaska operates!) and get a sane return price on a round trip. Call 'customer service?' Good luck. "15 minutes wait" means NEVER on their automated reply system. After two hours, I called back. This time, no call back.

They cancelled our second leg of our non stop flight and left us stranded for 13 hours due to a technical issue on their part. Only offered discount instead of a refund!

My daughter in law had to get back from New York to Portland for my son’s passing. All flights delayed and zero compassion for them staff. Just another corporate POS corporation

This airlines brags about itself, but it doesn't deliver!! Become a gold member, 75 K, 100 K - what does this mean to them? That you are a fool to buy into their promotions that are meaningless. Upgrades? What Upgrades? They discriminate against people from the state that their name carries. Why pay more money when you can get a cheaper flight on another airline? They really need to change their name to Seattle airlines, to refect their scuminess! This name is more fitting as they left the great state of Alaska years ago.

First time flying with my partner I asked for help the man came off a bit rude but was able to work w me told me I had to due line he saw me get in the the member only lane and didn’t let me know then I got yelled at by the lady that checks you in for the scanners and what not for being in the wrong lane ik im a drama queen but I couldn’t help to cry of frustration but when I’m working on bettering my rage it’s hard to when after asking for help because I have no idea I get the worst costumer service