AJ MadisonReviews of ajmadison.com

First they shipped me the wrong product. Then I had to pay for another part to make it right. When that arrived it was damaged. Throughout, nobody in customer service ever responded to my emails.

Their fraud prevention is so hard to use, took my days and hours on the phone to process a simple ecommerce order. They keep telling you they will help but then transfer you from one person to the next. They make it impossible to place a simple ecommerce order online. I had a schedule delivery date and they never even came or informed me. Validating to see so many other 1-star reviews here.

Delivered 2 speed queen laundry machines and 2 coin boxes. Coin box not working so I called the customer service and they are not able to help at all. This company is basically just a distributor. Do not use them. They know nothing about the products they are selling.

HORRIBLE EXPERIENCE!!! I have paid $2.3k on Wednesday of last week for a Miele dishwasher. I was told on the phone it was in stock and can be delivered to my home on Monday (i.e. today) morning. And then NOTHING. I have called 7 times since Thursday morning and I have sent 6 emails to them. They do not reply to ANY of my calls or emails!! Order #: 183908275 I am calling my bank to dispute right away. WORST. EXPERIENCE. EVER.

I purchased this washer for the 1st time from AJ Madison 2 1/2 years ago. AJ Madison then did delivery and installation/debris removal (everything went smoothly, and at that time, I purchased 6 appliances). There was a clear schedule, they stuck to it, and all worked. However, for a family of three, the Electrolux washing machine lasted 2 1/2 years before ball bearing failure. I reluctantly replaced with same unit once more (our laundry room requires a unit with an adjustable washer door, limiting brand options). AJ Madison delivered this time (I paid about $200 for what I was led to believe was white glove service). When I ordered, it said it was in-stock and could be delivered and installed within a week. NOPE. Took 3 weeks and zero communication until a couple days before they told me they were in fact coming with new machine. That was bad, but it only got worse. They confused about which way door should be mounted, left huge box and debris in my driveway, despite my asking repeatedly before installation about white glove service (both with delivery company AND AJ Madison--was told I had white glove service by AJ Madison before delivery, but charged an additional $75 at that time, so $200 for installation, removal, etc.). I paid a lot for delivery, installation, and haul away, so disappointing to have to do this for a washer that may not last. The response after debris was left in driveway was equally disappointing (spent hours on hold and was sent back and forth between AJ Madison and the subcontracting delivery company). After many hours on the phone, the "resolution" offered was reimbursement of $35 and leaving me to deal with a box and debris that I now have to pay to have removed). This will be my last Electrolux and more importantly, my last AJ Madison purchase. I even tried to leave a review on their website, but of course, nothing happens when you click the "submit" button. The box and debris are still sitting in my driveway.

I purchased a refrigerator and spent over 1000.00 which included 198.00 for "white glove" service which I did not receive. I have been reaching out for several weeks to online sales person Joseph Feltz as well as customer service and no response! The delivery team were extremely rude and unprofessional. I received the refrigerator with a scratch but didn't complain about that because I didn't want to go through anymore aggravation!

They delivered an appliance that had been unboxed previously and was missing parts. I've asked for the missing parts to be replaced and customer service ignores emails and calls. Don't order from them.

Ordered a washer. Arrived 3-4 weeks later. Had a significant dent in the side. Delivery people said to contact the company, no problem. Sent in three different damage notices, no response.