AJ MadisonReviews of ajmadison.com

Bought a new Bosch dishwasher at a good price, however a part is missing. After several emails AJ Madison was helpful in getting this replaced.

If only I could give zero stars! I have lost THOUSANDS of dollars to this company and I still don't have what I need to finish the renovation in my kitchen. The salespeople are pretty terrible and customer service takes zero responsibility for their mistakes. I made multiple requests to return an appliance I can't use via emails and phone calls--all of which were ignored. Now I'm told too much time has passed so they don't have to respond to me. DO NOT give these people your business or money.

We ordered a Speed Queen washer/dryer set from AJ Madison. Ordering was easy and they accepted affirm as a form of payment. After ordering I read the reviews for the company. (Don't be like me, folks, do your research ahead of time!) I sent the company an e-mail expressing my concerns and asked how they planned on ensuring my new appliances will would be delivered with out issue. I recieved a generic reply answering zero of my questions. I had major issues with AM Trucking, the company contracted to fufill my delivery, which is where I took stars away from my review. AM trucking has an "F" BBB rating, and so many negative reviews, I do not understand why any company would choose to do business with them. During my issues with the delivery company, I contacted AJ Madison to see if they could help on their end. Gary, the customer service rep who helped me, was incredible. He took my concerns seriously and contacted the company while I remained on the phone. Furthermore, he was able to get my delivery fee refunded to me. He did an excellent job. Overall, my AJ Madison experience was good, I would just warn potential customers about their delivery service.

horrible communication and delivery. ordered two warming drawers. Repeated questions after waiting two months for the delivery resulted in no answers or vague answers.

I am a property manager responsible for over 1,000 properties in Dallas, Texas, and I frequently purchase appliances—1-2 orders per week—for various properties. Recently, I ordered a refrigerator from AJ MADISON after confirming the compatibility details over the phone with a representative. I was assured that the model provided was a suitable replacement for the previous unit. Upon delivery, we discovered that the refrigerator did not fit the intended space, despite following the company's guidance. When I attempted to return the item, I was informed of a 30% restocking fee, amounting to approximately $900. This fee is excessive, especially considering the mistake stemmed from inaccurate information provided by the company’s representative. I requested a review of the recorded call to verify the details of the conversation where I was misinformed. The company claimed they could not locate the call, leaving me with no recourse but to either pay the fee or keep an unusable appliance. Given the nature of my business, I intended to continue purchasing from this company, but due to this experience, I will no longer use or recommend their services. I am filing this complaint to address the unfair restocking fee and the lack of accountability for misinformation provided by their staff.

This company is the WORST. I bought a microwave from them and paid nearly $200 to have it installed. The team arrives, unpacks the box and the unit is damaged - huge dents. They call in and I am offered a 20% discount to take it "as is." Um, no. So they reschedule for two days later to return with a replacement. The new team comes and I am informed that they cannot install it because it would mean removing screws from my cabinet where the old one was secured. Fine, I will remove the screws. But then the new screws won't line up with the old holes so they can't do anything. HUH? Didn't I pay for installation? Why was this never made clear when I bought it? I cancelled the order and will buy elsewhere. Here's the kicker - AJ office just called to say that since I canceled the order they are charging me a 35% restock fee unless I want the team to return and I pay another $200 for them to drill the holes. I couldn't stop laughing. This company is a joke. Buyer beware - they are not upfront about installation costs and terms, and will fleece you when you run into a problem. NEVER AGAIN.

I purchased $20,000 of appliances but one item they sent me was incorrect, which was refused on delivery, but they refuse to correct their error.

Worst customer service they came to deliver and install a oven they couldn’t install it because there delivery guy did not know how to install they took the oven back and charged 30 percent restocking fee they are thieves stay away from them