AJ MadisonReviews of ajmadison.com

I've purchased several appliances from A.J. Madison. Occasionally, glitches have happened. When they do, A.J. Madison addresses them promptly. I'm pleased with the appliances and the service.

Zero stars if I could. I purchased a dishwasher online from them because it said delivery and installation would be in two days. Once I ordered, they told me 2 weeks. Fine. When it came, we tried the dishwasher and it leaked everywhere. We complained the same day and they made us wait a month before saying we needed to get it repaired vs sending us a new one. Fast forward two months later, the broken dishwasher is still sitting in our kitchen. After dozens of calls with them, nothing was done. Would not recommend this company! Associates are incompetent incapable of getting anything done or escalated.

We placed an order for a freezer, a dishwasher, and a stove top over a month and a half ago. We moved into a new house and AJ Madison outsources their delivery services to a third company. The third-party delivery service had our appliances for over a month and we never got a delivery, they missed five deliveries, kept delaying it had absolutely horrible communication even worked with the supervisor Aj Madison, Cheryl, to work with their sales rep on getting the delivery rescheduled. Delayed over and over again when it would be delivered never delivered and we finally got to the point where we said screw it. This is not worth it. We were able to get the same appliances from somewhere else and get them delivered within one day. I would never recommend using them. It was a complete waste of time and we had to live in a house without our appliances for over three weeks. I don’t know how they’re still in business.

quick response

I've been waiting for several months to receive my range with a blue door. Customer service worked hard to fill the order but the door I wanted wasn't available. I took delivery of the range "as is" with the understanding that the blue door would arrive separately and be installed by a tech. I'm excited to hear, from Jill, that the door will ship in early October!

I initially placed an order then found a better price. I asked them if they would like to match price or cancel. They matched the price. Nice communication.

They offer excellent merchandise and fair prices and then stand behind their work

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