Agile TelehealthReviews of agiletelehealth.com

I’ve been using Agile for several months and with the exception of one month, the ease and speed of requesting my refill and response time has been amazing.

The doctor was very informational and kind.

It to the point and quick. Effective and efficient.

Very friendly and transparent. Gave me details and allows me time to look up my options while on the call to ensure I understood

Appreciated the quick follow up to schedule an appt. The provider was very helpful

The enrollment process was easy, streamlined, and painless. I can’t believe how easy it was. I cannot recommend them enough. I’ll never go anywhere else for this service!

Agile canceled my account for no reason after I canceled an appointment I had been using Agile Telehealth for my compounded tirzepatide and had been generally satisfied with the medical care and medication. Unfortunately, my recent experience with Agile’s customer service, billing, and fulfillment has been extremely frustrating. The problem started when I canceled a virtual appointment. I did not cancel my medication, my membership, or my subscription. Despite that, Agile canceled my account and medication subscription anyway. I then received an email showing that my $299 medication payment had been refunded. I immediately contacted Agile and explained that I had never asked them to cancel my medication or account. From there, I received a series of conflicting responses. I was told my subscription had been reactivated and that my prescription had been sent to Strive Compound Pharmacy. I was also told there would be no additional membership charge and that everything was being handled. Then I was told my medication was on hold at the pharmacy because the payment had been refunded. I had to authorize Agile to charge my card again so my medication order could proceed. I also saw two separate $299 transactions/pending charges, which created even more confusion about my billing. The most frustrating part is that I had already completed the required refill paperwork and had an active prescription for my continued treatment, yet I repeatedly had to explain the situation and confirm information I had already provided. My issue is not with the medication or the clinical care. My issue is that Agile canceled my account without my authorization, refunded my medication payment, and then created a chain of billing and fulfillment problems that I had to spend considerable time fixing. I should not have to fight with customer service to keep an account and prescription that I never asked to cancel. After this experience, I am seriously considering switching providers. If Agile can cancel an account simply because a patient cancels an appointment, and then create confusion around billing and medication fulfillment, that is a major problem. Agile needs to do a much better job coordinating appointments, subscriptions, billing, prescriptions, and pharmacy fulfillment. The medical side may be good, but the administrative/customer-service experience has been unacceptable.

SCAM! Like others here, I was billed for medication that I did not approve or order, yet I was billed! DO NOT WORK WITH THIS COMPANY!!