Agile TelehealthReviews of agiletelehealth.com

Agile Telehealth was unable to fulfill my order for 12 days. Every day I would get an email saying "There has been a slight delay at the pharmacy, and processing is taking longer than usual." I finally called to ask for an update, and the customer service rep was unable to explain the problem. I told her I wanted to cancel and she said I would have to speak with someone else to cancel and they would call me within 2 hours. Of course, I never received a call. 36 hours later, I received a notice that my next shipment had finally shipped. I called back to ask why my order wasn't cancelled. Three times, their phone system dropped me before I spoke with a human. Finally, after arguing with the customer service rep and threatening legal action, she agreed to cancel my order and refund my latest payment.

Easy to use and to schedule the visit

Met expectations

It was quick, and was asking me health questions. Very fast.

RUDE PROVIDERS - NESTOR RIVERA

She was 15 mins late. Not very talkative. It was a brief visit.

The nurse practitioner was very courteous and well informed. She made sure I understood what was being discussed and very upbeat.

BEWARE!!! Back on June 23, 2026 I signed up for one of their programs. Initially everything went fine. I took my blood test and received my medication with great results. On August 26, 2026, I sent an email explaining that I had run out of the syringes but still had lots of medication available. I received their automated response that someone would be getting back to me. On August 27th, I received an email that I needed to schedule another blood test which I took. On September 1, I had an appointment with the doctor and was told that my levels were too high. She asked when I had the last dosage which was several days before the blood test. She then told me that I wasn't supposed to do that. I told her that it wasn't explained in the instructions, and on top of that, they did not include enough syringes for me to finish the medication. She and I went back and forth, and eventually she said she was suspending my prescription. She went on to tell me that she would schedule another test in two weeks. On the 13th, I received another email regarding scheduling another blood test which was done on the 19th. After not hearing anything from them, and my card being charged for 447.00 on the 20th, I called them on September 28, 2026. When talking to their rep, she said she needed to schedule another appointment with the doctor. I told her that was fine. She asked me what time zone I was in, and I told her that I was in the mountain time zone because I travel for work. I went on to explain that I live on the east coast. I wouldn't be back in Virginia for several weeks. I was told that was a real problem. Apparently they either don't have anybody licensed in the state where I am working or they were going to have to find someone. That is when I told her to forget it, and just refund me my money. She told me she would not do that, so I asked to speak to a supervisor. I couldn't do that either and was told she would have one contact me within 24-48 hours. Its now been 24 hours later and no call back. I have contacted Health Equity my HSA provider to complain because they advertise these people on their website. I have also contacted the dispute department for my card to file a complaint and have the charge reversed.