AfterShokzReviews of aftershokz.com

I write to customer service after my aftershokz failed in year 3. I got no explanation, and only an offer of a 10% discount on a new pair. When I pointed out again that I’d already bought (had to buy) a new pair before they had gotten back to me, they said they could not reimburse me 10% of the cost I paid. Repeated appeals and request to talk to a higher manager made no difference.

I have Shokz Aeropex headphones which without any obvious cause, broke at the joint of the earpiece whilst stored in their case. They are still under warranty but the company is just not responding to my warranty claim despite numerous follow up emails. It is now 6w since my first claim. It is exceedingly annoying to just be ignored. Looks like other people have experience the same issues. Poor, poor, poor support service. Not even one star merited really.

Not received my headphones yet. It's been on It's way from Glasgow for ages. I can't contact anyone from shokz to save my life and no response to my email. Shocking customer care to say the least.

Completed warranty forms. Reported headphones btoken. Automated reply.....nothing since! Now headphones not working at all. Have emailed many times, no response. Very disappointed as not cheap. Surprised as friends have had issues sorted straight away!

Aftershokz aeropex 🤔 Design is great. Light weight. Fits well. Sound quality needs improvement. Quality is poor for such an expensive bit of kit. Had my first pair about 10 months, one of the ear pieces started to rattling, So claimed on warranty and got a new pair. Same issue occurs on the new pair after 16 months. Theses cam with their own warranty. So I tried to claim a New pair. They say... the new pairs warranty doesn't count for anything, they are covered from the first pairs warranty date. There's obviously an ongoing reoccurring issue with theses. It's a shame as they could and should be better quality. Log any complaints with aftershokz and contact consumer ombudsman. Come on aftershokz.... Do something! From a very disappointed admirer. I would love another pair but I just don't want to spend my money on something that I can't trust in 🤷🏻‍♂️

Bought a pair of aftershokz airs in April 2021, worked a treat, if a bit quiet. Today, 10/8/22 the rubber ear pieces let go of the glue, sadly a good product with subpar build quality.

Terrible support I ordered twin magnetic chargers from them. I've received one charger in this twin pack. I quickly contact them through their support page by submitting a ticket (case number 00739502) back on 7/27/2022. After one week, still no response. I now just filed a complaint through my credit card company to hopefully get this resolved. Time and time again, I tried to go to vendors directly for purchase, I find that support is either slow or non-existent. It makes me just want to stick with Amazon since their automated support is so much better, and getting refund or "fix" to the order can be done very quickly (if you do it under their policy). Companies really miss out on support, as this is critical to whether a buyer will go to them directly or purchase their products in the future. Shokz product is very good, but they need to improve their support.

UK warranty claim processed easily when Aeropex headphones developed a rattle after 18 months. Received my replacements within 2 weeks, start to finish. Having seen the other reviews here I thought I'd have trouble, but it was a breeze. I had to provide the model, serial number, a video of the fault, and proof of purchase (I uploaded a bank statement with other transactions obscured, as I couldn't find my receipt). The claim form I used was on the UK website. No complaints!