AfterShokzReviews of aftershokz.com

I have the headphone glasses and the battery no longer takes a charge. They are about 6 months old. Jamie herring

Despatched quickly and received well packaged. Unfortunately I had just been bought a pair so needed to return. Process hard to find - reasonably well hidden on website Process convoluted, required unnecessary steps to complete. Tracked return at own expense - fine. Separately email tracking number - no one else requests this IMO. Payment very slow, I have still to receive mine over a week after recorded delivery to their site. Shame. Preferred to purchase direct than through Amazon whatevs. Won't make that mistake again. Avoid for Shokz if you may need good customer service

Quality of sound and the fit are wonderful when it’s working properly. They are extremely comfortable; I have small ears and cannot find a comfortable ear pod so these are excellent for this specific reason. The clear sound while being able to hear what’s happening around you is a win. I’ve experienced multiple issues with mine where it will vibrate heavily intermittently almost trembling feeling. I did call them and they immediately sent a new pair no questions asked or follow up which makes me feel like it may be a common issue. The battery life on the “comm” set will last 2-3 hours at best of continuous use before running low and causing connection issues. I notice the “run” lasted longer 5-6 hours. Leaving them on even between calls or while not connected to music has caused me to start experiencing ringing in my ears which I tied back directly to the headset being in idle mode. Unfortunately for me after an 8 month trial, the ringing in my ears and the random trembling has caused concern for long term issues in the future. I hope to see an improved technology in the future. The concept is great

The product is ok but I was mislead by their size recommendation tool and they refuse to make an exchange. So I'm now stuck with a product which is too big for me... Not sure how you can have such a poor customer service

Poor Customer Service. The product is worth the steep price. However, their customer service does not exist-there is a phone number which you can call (737-215-4011), but the person on the other end has no access to your account if you need a change of shipping address or need to cancel your order. The person supposedly will contact another person (whom the consumers do not have contact) so this process takes triple the time to get any help, if you get any at all.

Not received my headphones yet. It's been on It's way from Glasgow for ages. I can't contact anyone from shokz to save my life and no response to my email. Shocking customer care to say the least.

Aftershokz aeropex 🤔 Design is great. Light weight. Fits well. Sound quality needs improvement. Quality is poor for such an expensive bit of kit. Had my first pair about 10 months, one of the ear pieces started to rattling, So claimed on warranty and got a new pair. Same issue occurs on the new pair after 16 months. Theses cam with their own warranty. So I tried to claim a New pair. They say... the new pairs warranty doesn't count for anything, they are covered from the first pairs warranty date. There's obviously an ongoing reoccurring issue with theses. It's a shame as they could and should be better quality. Log any complaints with aftershokz and contact consumer ombudsman. Come on aftershokz.... Do something! From a very disappointed admirer. I would love another pair but I just don't want to spend my money on something that I can't trust in 🤷🏻‍♂️

I bought a set of AfterShokz Air bone conductor headphones in later September 2019. They stopped working in June 2021 and I have made about 6 claims on the AfterShokz website which states that the set is in warranty for 2 years. I have tried to call the company and tried to deal with their chat robot service. Other than an email stating they will contact me in 2 business days (which I sent back in early July 21) I have received no contact from the company. This is extremely disappointing as the product itself was very good. Now however the headphones will no longer charge and I have no way of getting a replacement as the companies ‘AfterShokz Customer Happiness Team’ have not responded. I fear they never will respond and that, even with only 3 weeks left on the warranty, my issue will never be resolved. The product itself was good so it’s a real pity about the non existent customer service.