AfterShokzReviews of aftershokz.com

I have been using this product for over one year. And feel great about it. The battery lasts enough for me; it meets my daily needs. I often wear it when working (lower its sound so it won't disturb others. ) and run. It's excellent when running. I have been suffering from otitis media for a long; I can quickly get it if I wear earphones for a long time, but I do need music and an audiobook, so the AfterShokZ releases my ears. So the rest tiny demerits are all acceptable! Good one!

Although quite expensive they are great headphones, or at least they were for the first couple of years. Then a few weeks ago, the left side started to rattle and shortly after, so did the right-hand side. Apparently, this is a very common problem and the company say they cannot be repaired. Of course, they are now out of warranty, so I will be forced to make a diy repair. Not what you expect when you spend a lot of money for a product. I cannot recommend them due to an obvious defect in manufacturing or materials.

Bought these because of the satisfaction guarantee, felt that I could try the product and return if I didn't like, given that its a unique type of headphone. NOT a fan, and the company refuses to return the items because I purchased from a 3rd party (who also refuses to return), so don't be fooled by "satisfaction guarantee". What I don't like: -Even with open ears, I'm not more aware of my surroundings as the noise is close enough to my ears that I can't hear other sounds that clearly, yet they are loud enough to dull the sound of the headphones. So essentially, not loud enough and doesn't make me more aware of outside noises. When I ride subway, I can't hear music at all because subway is too loud. -Purchased mini headphones, but the back bar still hangs off my head too far and is uncomfortable and gets in the way. I run in winter and have to wear headband or hat, and its hard to wear over the Shokz headset. -Sound quality is okay. Nothing to write home about. -Every time you press a button, it makes annoying loud beep. Only thing I like is that they stay in place while running, unlike some earbuds that come out of ears. But overall I regret this purchase quite a lot.

I had a pair of aftershokz that quit charging due to the common problem of a break at one side of the back head strap. I was assured they would send me another charging cord, they didn't. Then when i realized it wasn't the charging cord that was the issue I was assured they would send me a new pair of headphones which once again they did not. I have screenshots from the emails where I was told these items were on their way. Very dissapointed with the company after paying so much for a pair. 0 stars.

Poor Customer Service. The product is worth the steep price. However, their customer service does not exist-there is a phone number which you can call (737-215-4011), but the person on the other end has no access to your account if you need a change of shipping address or need to cancel your order. The person supposedly will contact another person (whom the consumers do not have contact) so this process takes triple the time to get any help, if you get any at all.

After reading some of the reviews I was worried when I recently had to put in a warranty claim for my Shokz Open Move headphones. I purchased them in July 2022, and after very regular use in all conditions they finally would not charge up following a run Thursday 2nd Feb 2023. I had kept my warranty registration card and the receipt from when I had pruchased them, so popped on to their website and put a claim in through the online form. I rceived my replacement headphones, no questions asked on the 8th February 2023. Needless to say I'm very pleased with the customer service. I think the key thing to note is keep your warranty card and receipt, and use the online warranty claim form as it greatly speeds up the claims process!

I've had several of Aftershokz headphones. They give good service and the functions all work well. But when something goes wrong is when you need a company that stands behind their products. This company is responsive to problems and really stands behind their warranty. You are creating a trusting relationship when you buy from them. Not that I've had so many problems, but when I have they have sent replacements with a graciousness you don't always expect from companies these days.

Openrun headphones. I should have paid more attention to all the reports of poor customer service. I bought a pair for my husband for Xmas. The headphones will not charge. I have made a warranty claim via the website. I have emailed their customer service. Absolutely no response. I purchased these direct from Shokz so I don't have a retailer to return them to. There is no phone number anywhere on the planet to find this company. Their warranty and their returns policy are worthless. We now have a very expensive piece of plastic and feel very ripped off. For anyone planning to buy these headphones- just don't. Pay attention to how many customers are unhappy. UPDATE: 26/1/23 I finally got a response from Shokz and a warranty replacement after 3 emails and this review over a couple of weeks. The communication was limited, and I assume from a China office. I wasn't 100% certain that a replacement was going to be made. Knowing what I know now about the product I would have preferred a refund. Despite the guarantees of a 30 day money back that looks hard to achieve. For purchasers pay attention to the instructions, particularly the bit that tells you the maximum amps and watts of the charging. For us it means we can only charge via a PC and only our very very old iPhone power blocks are low enough wattage to be suitable. Also found a mention of the risk of battery failure if you leave them on charge overnight. Google "aftershocks headphones do s and donts" for more detail on these points ( you should end up on a Shokz blog page). In future I will only buy from an Australian retailer where I have consumer rights and have someone I can talk to. Buying direct from the manufacturer who doesn't appear to have an Australian point of contact makes it very hard to resolve issues.