AfterShokzReviews of aftershokz.com

1 year and 51 weeks and the Aeroplex gave up. What did Shoks do. Extended the warranty by 1 month and replaced

Brilliant products for athletes! Also, you can save money on a pair now with code SHOKZJOSHUAMORGAN

The headphones are worth the money and their customer service is awesome. I've had several pairs of aftershokz over the years, and they don't disappoint. My most recent pair broke, so I submitted a claim. They responded within a day and had a brand new pair shipped off by the second day. It took the headphones 3 days to reach me and I was floored to see that they provided a brand new upgraded pair of headphones. I can't be more satisfied with Shokz and their customer service.

After reading some of the reviews I was worried when I recently had to put in a warranty claim for my Shokz Open Move headphones. I purchased them in July 2022, and after very regular use in all conditions they finally would not charge up following a run Thursday 2nd Feb 2023. I had kept my warranty registration card and the receipt from when I had pruchased them, so popped on to their website and put a claim in through the online form. I rceived my replacement headphones, no questions asked on the 8th February 2023. Needless to say I'm very pleased with the customer service. I think the key thing to note is keep your warranty card and receipt, and use the online warranty claim form as it greatly speeds up the claims process!

Unfortunately my headphones are only 10 months old ans the left side is cracking and not holding a charge iam trying to get a replacement but seems like it’s a act of god also do they make a in ear head set

After 11 months of a lot of use, my Aftershokz headphones decided they didn't want to turn back on even though they were fully charged! As they were still under warranty I contacted customer services, they emailed back very quickly asking for my proof of purchase. Once everything was confirmed they dispatched a new pair immediately! Fantastic service.

**UPDATE** I love this product and worked hard to get my issue resolved (Like so many others the left ear piece started rattling just before the 2 years was up). After numerous emails and having to track down peoples personal emails I managed to get a response and it was resolved. A new headset was sent and I am delighted to say I am working again with a great headset. Thank you for resolving this.

I'm writing a review as I've just made a warranty claim and my experience has been nothing like the bad reviews here. My aeropex started rattling in left ear about 7 weeks before warranty expiry. I submitted a claim through the website, 1 day later they emailed to confirm that the claim had been accepted and that they'd replace with Open Run instead of Aeropex which has been discontinued. I was fine with this as the spec appears to be identical. 2 days after that I received my new headphones, I can't actually see any difference between the Open Run and Aeropex. Really happy with the service from Shokz so don't panic if you read the bad reviews. I'm in UK.