AfterShokzReviews of aftershokz.com

the worst customer service I've ever encountered. They say it's multi functional however the customer service can't even figure out how to make that work. I spent over 3.5 hours with them on the phone and requested a supervisor after I was on hold for 55 min waiting. He called back and after 12 min said has was off work and had to leave, said he would call back the next day and he never called or had anyone else try to reach me. I called again and was on the phone with another customer service agent she was very nice and couldn't figure out the same situation so I waited for another 70 min for another supervisor the previous agent came back and said she would call me right back and never heard from her or anyone. It's been over 4 days. Very upsetting and frustrating when you have customer service who is so ignorant and could care less about their business ethics. I would never buy anything from them again so upsetting and will continue on every site to let others know to stay away from this company. They could care less about their job and helping customers. They made my life miserable so I'm going to post on every site and my 100, 000 Instagram followers, and my 1.3 million FB. Let others know it's not multi-functional, and the fit with the open comm is awful since they made one size for men, since the frame that goes around in the back sticks out 3.5 inches and is very uncomfortable when you put on a jacket or a shirt, or you have long hair it puts pressure on your ear and temple area, and makes it very uncomfortable gives me a headache, and hurts. my last words are Stay Away ...Stay Away...Stay Away!!!!!!!

Wife purchased OpenSwim headphones for me for a Christmas present in 2019. I only use them to run due to their storage capacity. Have never swum.in them. They started to play-up within their warranty with what seemed a loose connection between the headphone on the right and the band. We also, had COVID lockdown so they hadn't been used a great deal during this period. Took ages of arguing back and forth including having tonsend videos ofbthe issue for Shokz to finally offer to send a new pair in a box with a sticker stating 2 year warranty. Less than 18 months later and the new pair have the same issue and have simply stopped working. Not charging, not turning on, dead. Contacted Shokz customer services, same issues as the first. Taking no ownership of the issue. Informing me that the new headphones warranty did not start again and were only covered by the original warranty. Crazy that a company doesn't trust its own products enough to honour a new warranty on a new pair of thei headphones. They even started to send me screenshots from doccuments they received from theirnlawyers regarding my case. On looking at the screenshots it was obvious it was regarding another case as the dates were a year ago and theybhad blanked out a name that could be made out was not mine. I pointed this out and they offered me a 15% then after again arguing further a 20% discount on yet another pair of OpenSwim. Headphones seem great at first, but cannot be trusted to continue to work. Customer services are awful. STAY AWAY !!!!!!!

My first pair lasted just over a year, replaced under warranty. Second pair lasted less than 6 months. Cheap rubbish, dont bother. Just more junk to go to landfill.

I purchased an AfterShokz Titanium Bone Conduction Wireless Bluetooth Headphone Ocean Blue from Amazon on 12/9/2020 (I have the receipt). In 5/2022 it just went dead and would not charge, so I filed a Warranty claim and received another headset in May 2022 (different than the one I originally purchased: they sent me an Aftershokz Open Move Titanium Bone Conduction Wireless Bluetooth Headphones, Elevation Blue, Model AS660 Serial Number: S6601220061710 - not certain if it was new of refurbished). Now, in less than a year, on 3/17/2023 the Open Move Headphones also went dead with minimal usage. I contacted AfterShokz Customer Service (the Customer Happiness Maker, as they call them) and they told me that there is no Warranty for the Replacement Headphone, but that they would give me a 20% discount on a new headset. This is not acceptable to me. The replacement headset was barely used, and it has been less than a year that I had it. I filed a case on 3/24/2023 but never heard back from anyone. The sad thing is that when they work, these are great headphones. The initial ones that I purchased from QVC in 2019 are still working (Trekz Air by AfterShokz). I purchased a second set so I had a spare. I am left with a "dead" Aftershokz Open Move Titanium Bone Conduction Wireless Bluetooth Headphones, Elevation Blue, Model AS660 Serial Number: S6601220061710. So unfortunate. I am not buying another pair even with an offer of a 20% discount. Therefore, would be wary about purchasing these headphones.

Brilliant products for athletes! Also, you can save money on a pair now with code SHOKZJOSHUAMORGAN

I bought one Best Buy after 2 years battery is death and it difficult to Bluetooth

The product is ok but I was mislead by their size recommendation tool and they refuse to make an exchange. So I'm now stuck with a product which is too big for me... Not sure how you can have such a poor customer service

The headphones are worth the money and their customer service is awesome. I've had several pairs of aftershokz over the years, and they don't disappoint. My most recent pair broke, so I submitted a claim. They responded within a day and had a brand new pair shipped off by the second day. It took the headphones 3 days to reach me and I was floored to see that they provided a brand new upgraded pair of headphones. I can't be more satisfied with Shokz and their customer service.