AfterShokzReviews of aftershokz.com

Quality of sound and the fit are wonderful when it’s working properly. They are extremely comfortable; I have small ears and cannot find a comfortable ear pod so these are excellent for this specific reason. The clear sound while being able to hear what’s happening around you is a win. I’ve experienced multiple issues with mine where it will vibrate heavily intermittently almost trembling feeling. I did call them and they immediately sent a new pair no questions asked or follow up which makes me feel like it may be a common issue. The battery life on the “comm” set will last 2-3 hours at best of continuous use before running low and causing connection issues. I notice the “run” lasted longer 5-6 hours. Leaving them on even between calls or while not connected to music has caused me to start experiencing ringing in my ears which I tied back directly to the headset being in idle mode. Unfortunately for me after an 8 month trial, the ringing in my ears and the random trembling has caused concern for long term issues in the future. I hope to see an improved technology in the future. The concept is great

Bought a pair of openrun headphone recently. Battery life is quoted as being up to 8 hours on the website but they ran out after 2 from full charge. When I spoke with customer service they said that if you listen on full volume battery life is more like 2 hours. I use the headphones for cycling on the road so of course I’m going to use a high volume. Really poor advertising

I ordered new headphones (as my other pair were no longer functioning and not covered by warranty (even though within the 2 years...that's another story) After waiting over a week and tracking to see order status was still at order placed, I contacted them to find out where my product was The response, after 2 days, was - out of stock, would you like to cancel?- Nobody contacted me to say there would be a delay or offer me options Really let down by this brand

1 year and 51 weeks and the Aeroplex gave up. What did Shoks do. Extended the warranty by 1 month and replaced

J ai utilisé 4 casques Air AfterShokz. Les 2 premiers ont cessé de fonctionner sous garantie. Et j avoue que leur service clients a été très réactif : ils m ont remplacé les 2 casques. J avoue être un peu responsable de premier problème. Je pensais que l ip55 protégeait le casque de l eau, et je l ai peut-être un peu passé sous le robinet de temps en temps… J ai acheté le casque Air d un ami. Et cette fois, jamais je ne les ai mis en contact avec l eau. Mais au bout d un an environ, il a cessé de fonctionner : problème avec le bouton de mise en route qui reste enfoncé. Le dernier casque que j ai utilisé était le dernier changé sous garantie, Mais là, je ne l’ai utilisé que 4 mois. Puis rien d autre que des grésillements à la mise en route. J ai fait plusieurs mails au service clients pour demander ce qu il pouvait se passer. Mais aucune réponse à aucun de mes mails! Ce n est pas normal, pas correct. Et dans le même temps, j ai reçu une publicité pour un casque à conduction osseuse d un des concurrents , avec 50% de réduction, donc bien moins cher, et qui est en plus complètement étanche IX86, je crois, ce qui signifie qu on peut nager avec, et qui stocke aussi des fichiers musicaux, en plus de l utilisation Bluetooth. Fini AfterShok pour moi! Casques trop fragiles et trop chers.

Placed an order on the 8th of this month and when I had not received tracking information by the 17th I emailed the company and was told my order hadn't been sent because there was low stock (product still being sold online claiming to post in 2 to 3 days though) & my order would be in the mail that week, a week later still no tracking so I emailed the same person back again, this time I was told to check i hadn't received my order as it had been delivered on the 13th, 4 days before my first email when they claimed not to have had stock. Even had attached Australia post tracking information that showed a package being sent from my state to the wrong town in a completely different state and arriving on the 13th. I wrote a reply email outlining my issues earlier tonight and am waiting on the companys response

Customer service is a joke you would be better talking to a Chinese lamp post AVOID AVOID AVOID

MY HUSBAND AND I BOTH BOUGHT A PAIR AND THEY LASTED 4 MONTHS. NO CUSTOMER SERVICE. BEST BUY SAID THEY HAD PREVIOUS ISSUE WITH BATTERY AND THEY WOULD REPLACE - SHOKZ DOES NOT HONOR THAT!! I FILED CLAIMS, CALLED (NO ONE WILL ANSWER JUST RECORDING) AND CHAT IS ANNIMATED NO HUMAN....DO NOT BUY!!!!!