AfterShokzReviews of aftershokz.com

Despatched quickly and received well packaged. Unfortunately I had just been bought a pair so needed to return. Process hard to find - reasonably well hidden on website Process convoluted, required unnecessary steps to complete. Tracked return at own expense - fine. Separately email tracking number - no one else requests this IMO. Payment very slow, I have still to receive mine over a week after recorded delivery to their site. Shame. Preferred to purchase direct than through Amazon whatevs. Won't make that mistake again. Avoid for Shokz if you may need good customer service

Refused to honor warranty because “new” system didn’t transfer previous customer information over. That’s garbage. How is what you chose to do for software the fault of the customer and the refuse to take care of existing customers even after providing reference number for previous order and appropriate warranty information? That does not build brand loyalty or revenue. I definitely do not recommend at all. Not even sure this will be read. I’ll leave the review on trustpilot due to survey issues won’t be acknowledged. Thanks for wasting my money another failed pair of your headphones. Zero stars all around.

On October 2th 2023 I purchased the Aftershokz ROADWAVE sunglasses. 4 day latter the sunglasses right arm fell off, the locking mechanism was missing. Unsuccessful tried to call, email the support department an no one answered the phone o responded the emails. So Faye my 200 dollars sunglasses are damaged.

My OpenRun's developed problem less that a year after I bought them (from Shokz Website), I have filed a warranty claim over a week ago and have not heard anything from them other than the autogen email that said they'd get back to me a few business days. I sent two emails to support without a response. Thinking I am screwed out of $135 dollars. Funny thing is I have had a warranty claim a couple of years back from a previous version and it was handled quickly and without hassles. I hope this time things work out, otherwise I am no longer a customer.

I would take my $248 and look for another brand. First pair lasted just under a year. They stopped charging. A replacement was provided easy enough as I was within my warranty period. Second Pair lasted just over 2 years, despite not holding charge well for after about 1 year. Now after 2 years and 4 months they do not charge at all. For the amount they charge and the light usage I had them for I would've expected them to last longer. Would not buy aftershokz ever again.

2 months out of warranty and stopped charging. Shokz not interested other than to try and sell me a new pair. Buy a different brand!

Never owned up to warranty. Warranty was accepted, shipping label was sent, item recieved, thought the process was going smooth. Over 10 days passed and we were supposed to of gotten the item and nothing recieved. After a phone call they said it was an automated message. Another week went past and then was informed they will be here in 2-3 business days. Another week went by and then they informed me their new system to make things better for customer service and they had a shortage and blah blah blah. Now they are sending it directly from the warehouse. Another email came and this time it said 2-5 business days and it will be here. Today is day 8, Another phone call in and they said the email was sent, but nothing was really sent. She said she is not sure when it will be sent, but it will be on its way. All of this process started 7/22 and now 9/8 and we have nothing. 2-3 days was definitely not the truth and they do not stand by their warranty. The only way money will be given back is if you bought them online through their website.

Terrible customer service. The wrong item was sent to me, but the onus on returning the incorrect item was left to me. I told Shokz that I could not easily take time off work to return the item but no effort was made to help me return the item, to fix their mistake.